Resident Services Associate
2 months ago
PMR are seeking an experienced Resident Services Associate for a well-established provider of Build to Rent homes in North London**
OVERVIEW**
- Provide support to the Resident Services team to ensure that residents receive an excellent service, the building is maintained and managed efficiently to great standards.
- Provide a professional and proactive point of contact for all customers (residents), general public, professionals, contractors and colleagues from other departments.
- Shift patterns are Monday to Friday and only 1 in 3 Saturday's (with a day off in lieu the following week), 9 hours per day between 8am and 8pm
**RESPONSIBILITIES**
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
- Conducting customers viewings and tours where required
- Undertaking pre-let inspections and scheduled inspections of communal areas
- Managing defects, repairs and warrantee issues through to completion
- Logging receipt and collection of customer parcels
- Key management
- Building security and resident administration in line with GDPR
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports
**QUALIFICATIONS, SKILL AND EXPERIENCE**
- Demonstrable experience of working in a busy administrative role is essential
- Excellent organisational skills must be demonstrated together with effective time management and ability to consistently achieve tight deadlines is essential
- Previous experience working in organisations providing market rent properties, travel & tourism or hospitality is essential
- Good working knowledge of Microsoft Word, Excel, Outlook and the ability to adapt to bespoke databases is essential
- Strong experience working at business/private events would be beneficial
- Previous experience of working in a team, with the ability to successfully build and maintain working relationships and work collectively with colleagues
- Strong written and verbal English and numeracy skills
- Qualifications in Property or customer service would be advantageous
- Excellent communication and customer service skills must be shown
- Ability to use own initiative to problem solve and take ownership of tasks
- Passionate about customer service
- Demonstrable ability to think creatively and embrace new challenges daily
- Goal-focused, positive and resilient with the determination to deliver exceptional outcomes for its residents and communities
- Demonstrable experience of company Core Values (every home matters; people at the heart; leading the way and exceeding expectations)
If this sounds like you, don't hesitate to send your CV today
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