Health Care Assistant

7 months ago

Derby, United Kingdom The Osmaston Surgery Full time

Job description and perso n specification

Job title Healthcare assistant

Line manager Practice Manager

Accountable to Senior Partners

Hours per week 37.5

Job summary

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

Mission statement

We will deliver high quality Primary Care Services, within the available resources to all our patients in a safe, responsive and effective way.
We will deliver patient care in an environment which is friendly and welcoming and maintain the core values of traditional general practice

Our core values shared among the partners and staff are:

- Patient Centred - To keep our patients are at the heart of everything we do.
- Safe - To provide the highest standard of evidence-based care in an accessible, clean, and safe environment.
- Dignity and Respect - To treat patients and each other with dignity and respect, always showing understanding and compassion for others, regardless of the situation.
- Team - To maintain a motivated and fulfilled team by upholding continuous professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team
- working through mutual support and learning from each other.
- Friendly - To be welcoming, friendly, and polite to our patients and each other.
- Reflective - To strive to continually improve our services through

Generic responsibilities

All staff at The Osmaston Surgery have a duty to conform to the following:
Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential.
Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex, or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974
- Environmental Protection Act 1990
- Environment Act 1995
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation which may be brought to the post holder’s attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisation’s outputs, all personnel are required to think n

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