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Customer Care Administrator

7 months ago

Birmingham, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Job Opportunity: Full-Time Customer Service Administrator (Temporary Maternity Cover)**

**Location**: Birmingham, UK (B24 Area)
**Salary**: Up to £22,000 per annum

**Job Type**: Full-Time, Temporary (with possibility of permanent position)
**Remote Work**: Fully Remote with occasional office visits for training
Are you a dedicated and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a dynamic Customer Service Administrator to join our team based in Birmingham (B24 Area). This is a temporary maternity cover position with the potential for a permanent role.
**My client** pride themselves on offering top-notch services to our diverse clientele. As a leader in the industry, they are committed to providing excellent customer experiences and maintaining high standards.
**Role and Responsibilities**: As a Customer Service Administrator, you will play a crucial role in upholding our reputation for outstanding customer care. Your responsibilities will include:

- Building rapport with a diverse customer base through friendly and professional telephone interactions.
- Adhering to strict communication guidelines and in-house processes to ensure consistent service delivery.
- Demonstrating excellent written communication skills with meticulous attention to spelling and grammar.
- Conducting quality checks on data reports, order entry details, and content to maintain accuracy.
- Crafting and editing customer care response content as needed.
- Engaging with their social media community, moderating discussions, and posting content while adhering to regulatory guidelines.
- Importing and extracting data from various database systems, utilizing customer care systems for case logging.
- Proficiently using MS Excel to generate reports, graphs, charts, and perform data manipulation.
- Providing support to the senior team with efficient time management and nominal input.
- Collaborating seamlessly within a supportive team environment to achieve shared goals.
- Taking ownership of individual SLAs (Service Level Agreements) and accuracy in contributing to team performance.
- Demonstrating a flexible attitude with a keen aptitude for learning and self-improvement.

**Qualifications and Skills**: To excel in this role, you should possess:

- Excellent telephone manners with the ability to establish rapport across diverse demographics.
- Strong adherence to communication guidelines and in-house processes.
- Exceptional written communication skills with a keen eye for detail.
- Proficiency in data quality checking and content creation.
- Social media engagement experience with regulated content.
- Familiarity with database systems and customer care tools.
- Advanced skills in MS Excel, including report generation and data manipulation.
- Ability to efficiently manage time and provide nominal input to support the senior team.
- A collaborative mindset to contribute to a harmonious team environment.
- Ownership of SLAs and commitment to accuracy in performance.
- Flexibility and a drive for continuous learning and improvement.

**How to Apply**: If you are ready to take on this exciting opportunity and make a positive impact, please submit your CV.