Back Office Associate
4 weeks ago
**Career Family, Level & Title**:Investment Portfolio Management / Universal / Back Office Associate
**Hiring Manager**:Ross Lucas
**Job Type**:Permanent
**Work Location**:Wythall / Telford
**Who are we?**
We want to be the best place that any of our 6,800 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
We have an incredible opportunity to join us here at Phoenix Group as a **Back Office Associate **to join our Middle Office Asset Management team.
**The role**
The Back Office Associate will work closely with our third-party suppliers and internal stakeholders to validate and provide complete and accurate investment data for the business.
The incumbent will support the oversight of the third-party fund accounting and be the SME for investment asset data and accounting throughout the business systems. You will challenge and determine new processes and procedures, and support business queries and engage in a consistency changing environment. The incumbent will be supporting new data system reconciliations and management information builds with our internal I.T team, whilst liaising with internal stakeholders on their needs, driving automation. The Back-office associate will help support holding third party suppliers such as the fund administrators, fund managers and custodians accountable to their SLAs. The incumbent will also help support a large amount of change within the team including new data systems, new fund managers, new custodians, new fund launches and asset transfers.
**Key responsibilities**
- **Ownership of the daily third-party fund accounting data **- Validating the third-party fund accounting investment data to external information, to ensure complete and accurate investment data feeds through to Phoenix internal systems for business decision making. Challenging the third-party fund accountant on any incorrect or late data and holding them accountable to their SLAs. Supporting investigations into any trade differences, incorrect or late data or trades and supporting correction to the root cause with third parties.
- **Defining and building reconciliations and controls. **- Working with I.T to help define, build, test and own new reconciliations and controls to ensure all internal Phoenix investment data systems have complete and accurate information’s for business decision making.
- **SME for business queries **- To be proactive in responding to and challenging data queries from all areas of the business and from third party suppliers, and investigate and correct root cause of any issues
- **Support constant change activity **- Help, support, build, test and drive automation on new data system reconciliations and any management information builds with our internal I.T team. As well as support new fund managers, new fund launches and asset transfers.
- **Support internal and external relationships **
- **Internal - **Front Office, Middle Office, ALM & structuring team, Group Risk, BPA team, Finance and Actuarial, I.T, internal auditors, and Treasury
- **External - **Third party suppliers (Fund Administration, Fund Managers and Custodians), External Audit.
**What we're looking for**
Qualifications (desirable but not essential)
Degree holder, ideally Accounting / Investment qualification or similar discipline
Experience
Desirable, but not essential
- Ideally, experience of Back Office or an Investment Operations function and systems and controls
- Ideally, experience of oversight of third-party suppliers, such as fund administration, fund managers and custodians
- Knowledge of third-party fund administrators and custodian systems
Essential
- Basic knowledge of accounting or investments
- Experience in investigating, correcting, and understanding root causes of reconciliation differences
- Experience in query resolution
- Experience in an operations environment experiencing a high level of change
Personal Attributes
- Communication and technical skills to interact with internal and external other stakeholders
- Ability to challenge current processes and controls
- Ability to challenge third party suppliers and hold them accountable to their agreed SLAs
- Ability to work independently
- Proactive and adaptive within a constant changing environment.
- Analytical and evaluation skills throughout many data systems is key
**We want to hire the whole version of you.**
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If y
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