Ict Switchboard Operator

6 months ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer based switchboard. Answering in a professional manner and dealing with Patient, Relatives, Visitors and GP enquiries, incoming calls, internal calls, Numeric bleeps, message pagers.

Be able to make decisions and deal with emergency calls calmly and efficiently in a high level fast moving environment, dealing with cardiac arrest calls/trauma calls, Stroke Calls, fire calls, major incidents, bomb threats, chemical spillages and medical gas alarms.

The vacancy is for business as usual position required to work from 6pm to 11pm Monday to Friday, although you might be required to cover other shifts as we run a 24/7 service.

Be able to make decisions and deal with emergency calls calmly and efficiently in a high level fast moving environment, dealing with cardiac arrest calls/trauma calls, Stroke Calls, fire calls, major incidents, bomb threats, chemical spillages and medical gas alarms.

The vacancy is for business as usual position required to work from 6pm to 11pm Monday to Friday, although you might be required to cover other shifts as we run a 24/7 service.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

To operate as a Telephonist, dealing with incoming calls, both external and internal, on a Siemens ISDX Switchboard with computer based screen consoles.

The ability to work unsociable hours on 24 hr shift working pattern i.e. Weekends, evenings and bank holidays

To operate a Blick numeric bleep system

To operate a Vodafone Message Paging System being clear and concise with appropriate messages often having to use medical terminology.

To deal with emergency calls calmly and efficiently (e.g. Cardiac Arrest, Trauma, Fire, Bomb Threats and Major Incidents) following correct procedures and following up on any problems that may arise in these events.

To deal with Medical gas alarms and emergency lift alarms calmly and efficiently following correct procedures and following up on any problems that may arise in these events.

T operate the on call Rota watch doctors rota System.

To be able to communicate to a high level and pass on information accurately to the Team leaders and Manager i.e. any changes to rota’s or personal information requiring entry into the telephone databases.

Log/distribute/activate new Internal numeric bleeps and message pagers.

To test and exchange faulty bleeps, reprogramming the control unit so as to keep the user on the same number. Arranging for repair and re-distributing of repaired bleeps back to original user.

Communicate with Patient, Relatives, Visitors, GP’s and all hospital staff, medical and ancillary, effectively, politely and with courtesy.

Answer and dealing with customer queries in a professional manner.

Ability to work on your own, making appropriate decisions and dealing with any situation that may arise.

To follow department procedures and keep accurate records of any tasks undertaken, ensuring that during any hand over the appropriate senior staff are apprised of any problems/changes.

To follow disaster and recovery procedure in event of system failure. Put into operation emergency back-up plan, if bleep system goes down. Arranging distribution of radios to all relevant on-call doctors. Ensuring that all staff involved in cardiac arrest and trauma teams are fully informed and are easily contactable.

To be prepared and willing to be called in at very short notice, in the event of a Major Incident.

To be the contact point for lone worker staff in the event of an alert being triggered by the lone worker monitoring sys

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