Inside Sales Executive

3 weeks ago

Swindon, United Kingdom Excalibur Communications Full time

**Company Overview**
Excalibur is a business with purpose with a big focus on people as we strive to be "famous for customer and staff engagement". We are committed to partnering with small to medium-sized businesses on their technology needs, as well as supporting them on a day-to-daybasis.
We believe that a highly engaged team delivers a better service for our customers and our high employee engagement has been recognised with the Sunday Times Best Companies accreditation for the past 5 consecutive years. We are looking for team players who arealigned with our core values - personal, expert, fair and bold.
**Job Purpose**
The role of Inside Sales has four primary functions (which can change as the business requires) focused on maintaining, upselling and cross-selling Excalibur services into the existing business mobile base. The primary functions are:
**Drive base growth through upselling & cross-selling**
- Target existing business mobile customers for cross-selling of Internet Connectivity and Unified Comms opportunities (cross-sell = new pillar)
- Identify and pursue upsell opportunities where a customer has an existing service from Excalibur (up-sell = more of existing pillar)

**Base maintenance & renewals**:

- Manage an unallocated base of business customers to minimise Out of Contract (OOC) customers and prevent churn by proactively contacting and renewing customers who are, and are due to be Out of Commitment/Contract (OOC) for mobile, connectivity, fixed andUC services.

**Customer Landscaping**:

- Capture and record into our CRM system future products and/or services that are not already with Excalibur in the form of 'Expiries and Opportunities’ which will feed into the pipeline for inside sales, or referral to the broader sales team.
- Identify and input immediate sales opportunities for Inside Sales or the broader sales team where relevant

**Customer information management**:

- Obtaining, maintaining & cleansing key customer information within our CRM system (contacts, company profile, addresses and so forth).
- Recording activity, notes, and key communications within our CRM system.
- Contact customers where future expiries have been recorded to pre-qualify and obtain further supporting data such as third-party bills for analysis

**Key Responsibilities**
- Consistently achieve monthly & quarterly sales KPI’s & targets - including dials and talk time
- Develop, maintain & convert a pipeline of opportunities
- Renewal of customers against set criteria & within cost parameters
- Increase revenue for the existing customer base
- Seek out new business & cross-sell leads & opportunities
- Accurate recording of information on our CRM
- Accurate forecasting for the business
- To be organised and able to prioritise work to meet targets & deadlines
- Carry out any other reasonable job-related tasks assigned as required by the business
- Ensure customer requests and orders are completed accurately & in a timely manner
- Adherence to SLA’s & customer service standards
- Maintain professional internal & external relationships.

**Critical Competencies**
- Proven Sales experience in a fast-paced environment
- Keen interest in IT and Unified Communications
- Be goal and target driven and focused to achieve
- Strong communicator and relationship builder
- Good telephone manner
- Ability to articulate information in writing
- Strong organisational skills and attention to detail
- Strong IT skills - Outlook, Excel, Word & PowerPoint
- An understanding and appreciation for the vision and values of Excalibur
- Understand the importance of a 'people-focused’ work culture
- Experience in a customer-facing role, either customer service and/or sales in a Telecoms / Unified communications environment
- Assertive and enthusiastic to change how things are done with the ability to work independently
- Have a growth mindset with a desire to develop through self-development and company-supplied training
- Willingness to get stuck in & do what is required to get the job done for the best outcome for you, your peers and the customer
- Be welcome to change and able to find and focus on the positives in all situations

REF-203 032

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