Customer Support Executive

5 days ago


Farnham, United Kingdom The UK Electric Bike Company Ltd (E-Bikeshop) Full time

**Who we are.**

With a decade of experience exclusively in the electric cycle industry, e-Bikeshop has fast moved to become one of the biggest and most respected independent retailers of electric bicycles in the UK and Europe with a reach that serves clients around the world.

Offering a VIP sales and aftercare process to our clients through our exclusive use showrooms and consultative sales process, we’ve never been an "ordinary" bike shop. We're an appointment only, customer _experience_ focussed business.

Rapid growth of the cycle industry continues to keep up with our own ambitious expansion plans and with this, follows the need to again expand on our industry leading team of “eBike expert” Sales, Technical and Support staff.

**What you’ll be doing.**

Working with a small office team of five from our new open plan, fast paced and dynamic office space on a 5 day week (to include Saturdays with a weekday off), you’ll be one of the first people our customers speak to in person or on the phone for help and support before, during and after the sales process.

**The minimum skills we need;**
- Exceptional standard of written and verbal communication.
- Customer experience orientated.
- Ability to multitask with accuracy and attention to small details that have big positive and negative consequences.
- Experience in using the core programs from MS Office/LibreOffice/Google programs (Docs, Calendar, Drive, Sheets).
- Knowledge and understanding of the importance of well kept CRM/back-end system.
- Outstanding punctuality and reliability.

**Bonus skills;**
- Knowledge of at least ordinary bicycles/brands/components but experience in a business dealing with electric bikes will be more desirable.
- Previous, even junior, sales experience (This is not a sales focussed/targeted role, but it would be highly beneficial and preference will be given to those who could be used in a dual role).
- Knowledge of photo editing software (Adobe PS, GIMP, etc.)

This role would best suit someone with a cycling industry background who can “hit the ground running” (or at least a comfortable jog). This could either be a qualified technician looking to lay down their tools, someone previously working in a shop floor role looking for a comfortable seat or even a trail centre employee looking for a working environment where the weather is controlled by a little box on the wall.

This doesn't mean that an individual with only a keen interest in cycling and eager to learn couldn't thrive in the role and full, ongoing training will be provided.

**What we’re offering.**

You’ll be joining an expanding but highly efficient and well curated team of like-minded individuals who thrive on our combined successes (and an unhealthy amount of tea/coffee).

For the right individual, we can promise that you’ll get;
- All of the training, support and enablement you need to excel in your new role.
- An open-minded, inclusive and collaborative work environment.
- Opportunities to showcase any skills lacking in our current team.
- 28 Days holiday.
- A salary in line with the skills and experience you can bring to the table.
- Trade price bikes and components and exclusive manufacturer staff discounts.
- All the tea and coffee you can consume. Every day.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability



  • Farnham, United Kingdom The UK Electric Bike Company Ltd (E-Bikeshop) Full time

    **Who we are.** With a decade of experience in the electric cycling industry, e-Bikeshop has fast moved to become one of the biggest and most respected independent retailers of electric bicycles in the UK, with a reach that serves clients around the world. Rapid growth of the cycling industry caught up with our own ambitious expansion plans, forcing them...


  • Farnham, United Kingdom IN-SYNC Full time

    Do you love speaking with customers? Do you find that "Sales" isn't for you, but you enjoy the challenge of retaining customers and getting them the best service for their needs? Our Sales Support Executives are responsible for driving customer retention and upselling Group products and services, and a position has become available for someone to join the...


  • Farnham, United Kingdom Personnel Selection Full time

    We are currently looking for a Customer Support Consultant to join our successful branch based in Farnham. We have been established for over 50 years and are one of 80 branch networks around the UK, providing personal and professional service for all insurancerequirements. Working Monday to Friday 8.30am - 5.00pm and every other Saturday 8.30am - midday, we...


  • Farnham, United Kingdom Croft Communications Full time

    **Who are we?** Croft Communications is an IT & Telecoms company delivering next generation technology & managed services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony,...

  • Executive Secretary

    2 weeks ago


    Farnham, Surrey, United Kingdom CV-Library Full time

    At Personnel Selection, we are seeking an experienced Executive Secretary to join our team. This is a full-time position working 37.5 hours per week, Monday to Friday, with some hybrid working available after a probationary period.The role involves providing administrative support to the sales and finance teams, processing customer orders, and maintaining...


  • Farnham, Surrey, United Kingdom Compass UK & Ireland Full time

    We are seeking a highly skilled Executive Culinary Director to join our team at Compass UK & Ireland. As a key member of our culinary team, you will be responsible for preparing and serving exceptional food experiences that truly brighten our clients' and customers' days. This is a full-time position working 40 hours per week, with opportunities to progress...


  • Farnham, Surrey, United Kingdom Biosynth Full time

    Job SummaryBiosynth seeks a talented Synthetic Chemist II to join its process development team.The successful candidate will be responsible for executing laboratory work, designing and developing chemistry for custom synthesis projects, and planning and executing synthetic programs independently.This role offers an exciting opportunity to work on challenging...


  • Farnham, United Kingdom The Recruitment Lab Full time

    **Sales and Administration Executive** Our client is a business-to-business service provider who helps technology firms achieve their sales and marketing goals. Based in the centre of Farnham they currently seek a Sales and Administration Executive to join their team in a stand-alone capacity. The Sales and Administration Executive is the first point of...


  • Farnham, United Kingdom Personnel Selection Full time

    We are currently looking for a Customer Support Consultant to join our successful branch based in Farnham. We have been established for over 50 years and are one of 80 branch networks around the UK, providing personal and professional service for all insurancerequirements. Working Monday to Friday 8.30am - 5.00pm and every other Saturday 8.30am - midday, we...


  • Farnham, United Kingdom Penguin Recruitment Ltd Full time

    **Internal Sales Executive - Farnham, Surrey.** **£23000-£27000 = OTE + Training + Benefits** IT Reseller who focusses on Hardware and Software Technology within the private sector are looking for an Internal Sales Executive ideally with experience in IT sales to join the team and get involved in new client development as well as upselling/crossselling...


  • Farnham, Surrey, United Kingdom David Lloyd Clubs Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our team at David Lloyd Clubs as a Receptionist.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a desire to grow and develop their career.As a key member of our front office team, you will be responsible for...


  • Farnham, Surrey, United Kingdom Voyage Care Ltd Full time

    Job Title: Executive Chef Position in FarnhamAt Voyage Care Ltd, we are seeking an experienced Executive Chef to join our team in Farnham. The ideal candidate will have a passion for delivering high-quality cuisine and exceptional customer service.Salary: £13.44 per hour (32 hours per week)This is a 6-month contract opportunity that offers the chance to...


  • Farnham, United Kingdom Pareto Full time

    Job Title: Business Development Executive Location: Farnham **Salary**: £29-31k basic + £6/8k OTE REF: J13036:ESS Sector: IT Our client is a full-fibre broadband provider bringing truly exceptional connectivity services to homes and business in the South of England. This is an exciting opportunity for graduates as they are now searching for ambitious,...

  • Pr Executive

    2 days ago


    Farnham, United Kingdom Symprove Limited Full time

    **PR Executive working within the Communications & Advocacy Team** Due to the continued success of Symprove, the Commercial team is now recruiting for **4 new additional roles**. One opportunity is for a PR Executive, the work is really varied you will be supporting the team and be responsible for implementing the PR and Advocacy strategy. **PR** - Support...


  • Farnham, Surrey, United Kingdom Howden Group Holdings Full time

    We are actively seeking a skilled Commercial Account Executive to join our Howden Consumer & Local Commercial team. In this role, you will be responsible for building strong relationships with clients, driving sales growth, and delivering exceptional customer service.About You:You have a strong background in sales and account management.You possess excellent...


  • Farnham, United Kingdom Faith Recruitment Full time

    Senior Marketing Executive £30,000 - £35,000 Farnham The Senior Marketing Executive position will: Plan and execute marketing campaigns Work alongside the design team Provide Analysis of campaigns and mange the process Arrange media partnerships with relevant associations to help promote each event Work closely with the web designer to produce event...

  • Marketing Executive

    7 days ago


    Farnham, United Kingdom Professional Placement (Southern) Ltd Full time

    I am recruiting for a new client based in Farnham who is looking to expand their business further, and they are now looking for a Marketing Executive to support the Directors in all areas of Marketing. The Marketing Executive will be a key member of the Operations and Sales who will be contributing to all elements of marketing for the company. This is a...


  • Farnham, Surrey, United Kingdom Scattergoods Agency Full time

    Scattergoods Agency is seeking an exceptional Executive Chef Manager to lead their daytime restaurant team near Farnham, Surrey. This full-time position offers a great work-life balance with daytime hours and every other weekend off.About the RoleThe successful candidate will oversee kitchen operations, ensuring high-quality food production and excellent...


  • Farnham, United Kingdom HighPoint Full time

    An exciting opportunity to work for a charity with responsibility for enhancing their digital media communications to ensure that information is communicated clearly and accurately across a range of digital media, increasing awareness of services, supportingthe generation of income, attracting new supporters, maintaining relationships with existing...


  • Farnham, United Kingdom University for the Creative Arts Full time

    We are looking to appoint a full time School Executive Officer who will primarily be providing support to the Head/Director of School for Film, Media & Performing Arts. The post holder will provide a comprehensive administrative and full support service to the Head/Director of School, working as part of a team of School Executive Officers. An Interest in...