Executive Assistant

3 weeks ago

London, United Kingdom Vanquis Bank Full time

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.

Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.

Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.

**Role purpose**

To provide professional and proactive EA and support services to the Vanquis Banking Group Cards MD & their respective senior leadership team (SLT). To form part of the Group Exco EA support team, providing support and assistance to the broader Executive team where required.

**Key Responsibilities**
- Executive level administrative support to the MD and their respective SLT
- Diary management using Microsoft Outlook to include, booking appointments, arranging meetings, conference calls, sending and responding to meeting invites. Preparing meeting documentation and first point of contact for all visitors for the MD when in the office
- Acting as an extension of the MD at all times when engaging with all levels of seniority throughout the business and its divisions
- Confidence to delegate work on behalf of the MD; whether that to be a direct report or themselves in order to get the task completed, anticipating the MD’s requirements
- Cascading information upwards to the Group, on behalf of the MD as and when required
- Acting as secretary to the on the various Committees run by the MD; attending meeting to document minutes, recording and following up on actions, compiling and circulating meeting packs and chasing outstanding documentation in order to adhere to deadlines. Keeping all records and meeting attendee’s / delegates updated as part of the process
- Producing and formatting management reports and presentations as requested, to high standards and to strict deadlines
- Reviewing and summarising key documents for the MD
- Co-ordinate travel arrangements for MD as well as direct report team members as necessary
- Setting up and maintaining filing systems and storage and / or disposal of confidential documents on behalf of the MD
- Coordinating with external and internal stakeholders to set up meetings & departmental events - specifically running the Cards Team Townhalls alongside communication colleagues to assess and book venues, refreshments and undertake event management where required.
- Support cards communications across all channels as required to include writing of some communications
- Working with the EAs/PAs within the business to provide administrative support across the Group when necessary
- Providing adequate cover to the Group EA’s during absence and annual leave
- Be an experienced and advanced user of the key software packages; Word, PowerPoint and Excel, and have experience of using features such as tracked changes, cross referencing and mail merge
- Experienced and advanced user of Microsoft Teams and the full functionality of the programme
- To support and build working relationships with Group Board Directors, NEDs, and Executive Directors to actively work for the interests of the whole team
- Familiarise with important external stakeholders building key relationships
- Manage expenses on behalf of the MD
- Any ad hoc duties requested by the MD and their direct reports

**Interaction**

Internal - Group Executive Directors and Non-Executive Director’s, Cards Senior Management, Group Executive committee members, EA’s / PA’s across the Group

External - External companies and agencies, Regulators

**Skills & Capabilities**
- Strong MS Package skills - Outlook | Excel | Powerpoint
- Strong diary and inbox management
- Strong written and verbal communication skills
- Extensive EA experience at Executive level
- Previous Board level stakeholder management experience
- Previous experience of working in within Financial Services sector
- Ability to use initiative and problem solve
- To show a positive approach and interest in the work that you are undertaking
- Show initiative when responding to queries and actively try to seek solutions to problems
- Ability to prioritise workloads and deliver results in a fast paced environment
- To support and build working relationships with your colleagues to actively work for the interests of the whole team, and Group
- Ensure confidentiality, be reliable with a professional approach, while remaining helpful, friendly and sociable, even when unde

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