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Student Data Team Leader
4 months ago
**Salary**: £29,605 to £30,487 with progression to £32,982 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
**Closing Date**: 05 December 2023
The Role
The Student Progress Service is looking to recruit a Team Leader to coordinate and oversee the work of the Student Data Team. You will liaise with multiple internal stakeholders and work closely with other members of the Student Data Team to plan, coordinate and deliver a successful service for students and colleagues.
You will have exceptional planning and organisational skills, being methodical in your approach to tasks. You can communicate effectively and confidently liaise with a wide range of academic and professional services colleagues as well as students.
You will be able to work on your own initiative as well as lead a team to ensure that work is still produced to a high level of accuracy even when under pressure and when working towards strict deadlines. You will come forward with new ideas and concepts to help enhance the service the team provides to students and colleagues and to ensure that all associated processes are as efficient and effective as possible. Excellent IT skills including the ability to manipulate datasets in spreadsheets or databases are essential.
As a member of the Student Data Team, you will also provide support for the successful delivery of the University’s key student administration activities including registration, module choice and the processing of assessment and progression results.
Please note that flexible working may be required at peak times and that annual leave will also be limited during those times.
Key Accountabilities To support the Student Data Team Managers with the coordination and management of the day-to-day activities of the Student Data Team, ensuring that an effective service is provided for students and Schools To ensure key activities managed by the team are delivered efficiently by managing workload allocations in line with Service priorities and targets To advise and train members of the Student Data Team to ensure a consistent and effective support service that is appropriate to the needs of the University. This includes overseeing the effective delivery of key student administration activities, including registration, module choice, progression and assessment record processing and student change of circumstances processing To implement and maintain appropriate practices and procedures to ensure the effective delivery of the service including the provision of advice and guidance to both students and a wide range of colleagues on matters relating to student data practices and procedures, and to ensure that queries/requests are dealt with appropriately and in a timely manner To maintain accurate individual student records on the University’s systems (including SAP and NESS), assuming an ‘expert user’ role and developing specialist knowledge of the student systems and relevant procedures To support the Student Data Managers during the key annual events that impact student records particularly registration, module choice and the assessment/exam board periods To support and instigate the development of optimum working practices, policy and process, and encourage the adoption of improved ways to working in order to provide a continuously improving service and experience for students and other University departments To maintain and audit student records to ensure accuracy and compliance with regulations, procedures and timescales, with support from the Student Data Assistants, including regular review of attendance and progression records and ensure follow-up to change of circumstances requests are correctly actioned To ensure that external reporting requirements to Student Finance and UK Visas and Immigration are completed promptly and accurately to enable the University to meet its compliance obligations To support the Student Data Managers in the administration and delivery of training and guidance on key systems and procedures to school colleagues (particularly on SAP and NESS systems) To deputise for the Student Data Managers as required, taking decisions relating to student data policies and procedures on a regular basis
The Person (Essential)
Knowledge, Skills and Experience
Experience of student administration processes within a higher education institution and an understanding of the main activities within the student life-cycle
Experience of effectively managing others and coordinating and overseeing the work of a team
Attributes and Behaviour Ability to work under pressure, manage conflicting priorities and meet strict deadlines You project enthusiasm and gain the trust and cooperation of colleagues Confidence to advise students and staff on matters of regulation and procedure, trai
