Customer Services Coord

5 months ago

Luton, United Kingdom Repairify, Inc. Full time

Duties & Responsibilities:
Summary/objective

Repairify UK Limited are a subsidiary company of Repairify Inc. Repairify UK through its asTech and Red businesses provide remote diagnostic solutions and services to the automotive industry. It offers cutting-edge, expert diagnostics using both after-market and original equipment manufacturer tools to provide safe and accurate repairs. The company was founded in 2010 is headquartered in Plano, TX with UK offices in Peterlee and Bedfordshire.

The Customer Services Coordinator is responsible for working various office duties and liaise closely with the office manager. There are opportunities to grow within this role.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answering calls and helping with enquirers, and taking messages
- Building Android tools for customers with the build specifications (training will be provided)
- Basic data entry, entering customers details into a database and making sure this is kept up to date
- Help with shipping via DHL to customers
- Help the team with fulfilling orders and great customer service for our customers
- Supporting travel bookings as well as helping to coordinate activities for Trade Shows

Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

- Personable and able to work as part of a team
- Level 2 Qualification as a minimum with English and Math at GCSE grade C or above
- Has some knowledge of android systems
- Is interested in the automotive industry
- Can work well on your own initiative
- Good team player

Preferred Qualifications:
Supervisory responsibilities

This role has no supervisory responsibilities.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as a computer and phone.

Physical demands

This is largely a sedentary role. Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

Travel required

No travel is expected for this position.

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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