Anti-social Behaviour Enforcement Officer

7 months ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF MOHAMAD’S CUSTOMER SERVICE SKILLS**

Public Protection & Licensing in Westminster City Council is a world of extraordinary stories. Where people are passionate about keeping our streets safe and clean.

Take Mohamad, a City Inspector who looks after the Little Venice ward. No two days are the same for Mohamad when he's out and about conducting ward inspections. He could be doing a licensing premises inspection one day and advising businesses and residents on the proper way to handle their waste on another. But before he joined Westminster, he used to work in banking, where he honed his skills in customer service and people management.

And those skills matters because, while he occasionally needs to enforce the law, his job is mostly about building strong relationships: educating businesses and residents about the impact of certain enviro-crimes.

One day he came across some unmarked commercial waste dumped on Edgware Road. Following procedures, he investigated this waste, carefully collecting evidence. Yet, despite his attempts to make contact with the commercial premises, the owners wouldn’t cooperate. Digging deeper, he worked collaboratively with different Westminster departments such as businesses rates and licensing, and discovered multiple businesses registered at the same address. After issuing six different notices, three of the business failed to comply and were successfully prosecuted.

So while Mohamad’s successfully swapped his financial know-how for expertise in local authority legislation, it’s his people skills and powers of persuasion he’s still proudest of.

**The Role**:
As an Anti-Social Behaviour Enforcement Officer, you can make your own powerful contribution to keeping Westminster’s streets safe for everyone. Working closely with the council’s ASB, Night Safety and Hate Crime teams, you will manage and organise effective enforcement under the Anti-Social Behaviour, Crime and Policing Act 2014. While much of your work will be preventative - training and advising colleagues, managers and external agencies on risk reduction
- you will also manage a number of live cases, taking a victim-centred approach to understanding harassment, alarm and distress, and resolving complex and occasionally urgent incidents. You will also look at the bigger picture, working with Neighbourhood Teams to problem solve and implement early intervention and prevention strategies.

Please refer to the **Job Description** for more information

**About You**:
You’re likely to have a background in crime prevention work or the criminal justice system. Experience of working with witnesses and victims of crime and anti-social behaviour is important, as is a track-record of building partnerships with a range of public sector, private sector, voluntary and community organisations. Up-to-date knowledge of relevant legislation and guidance is vital. You must also have the organisational skills to manage your own caseload and the ability to communicate effectively at all levels, both in person and in writing.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster.

Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

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