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Refuge & Outreach Worker
6 months ago
**About the Service / Department**
Croydon Domestic Abuse service emotionally and practically supports service users who live in our accommodation based refuge provision and the local borough.
**About the role**
This role is to support service users who live in our refuges and also in their homes.
- To provide intensive casework, support, and monitoring of general, and support needs, facilitated by key-sessions, community meetings, and general day-to-day contact.
- To provide advice, information, and support to the service users on safety - including around domestic abuse and independent living, as required.
- To work with service users in co-producing a ‘Safety Plan' and ‘Strengths and Aspirations Plan', with a focus on the individuals' strengths to meet their chosen goals.
- To fulfil our obligations and responsibilities to inform, and work with any relevant statutory bodies, for example, Social Services in regard to Child Safeguarding issues/concerns and to follow the Hestia Safeguarding policies and procedures at all times.
- To provide casework which identifies and builds in appropriate support of the individuals housing needs, including supporting them in establishing move on accommodation.
- To help facilitate, promote, and evaluate social activities and workshops for service users which may focus on, and encourage empowerment, for example self-esteem and confidence building and assertiveness training.
**About you**
- Experience of working with people with a range of different support needs, aspirations for their future and associated risks.
- Experience of delivering high quality accommodation-based/Floating support services to people with a range of needs and risks.
- Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
- Knowledge of health and safety relevant to role as a Refuge/Floating Support Worker.
- An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence.
- Good understanding of the range of issues, diagnoses, and treatment relevant to the client group including mental health and substance misuse.
- Commitment to equal opportunities and to promoting service users' rights, privacy, dignity, choice and control.
- Ability to liaise with external professionals to inform and develop Service Users' support package.
- Willingness to actively engage in undertaking relevant personal development and training.
- Ability to travel throughout the Borough of operation.
- Previous experience of using computer-based systems to accurately record work any service user details.
- Knowledge and understanding of safeguarding issues and ability to address them appropriately Schedule 9 (1a) of the Equality Act 2010 applies to this position - (Only Female applicants please).
**Please note**
**If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.**
**Disability confident**
**Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.**
