Customer Excellence Partner

4 days ago


Southampton, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Excellence Partner - Full Time
**Your new company**
Our client is committed to becoming a leading, global clinical diagnostics company in infectious diseases. They protect lives from invisible threats by enabling informed clinical decision-making through quality diagnostics in the right place, at the right time.
**Your new role**A key customer focused role to deliver a seamless customer experience to help retain and grow customers. You will continually build relationships with customers and have all the information to hand to satisfy customer queries including product availability,lead time and technical information to support the retention and growth of customers. You will have access to information to continuously improve both the product and service, giving regular updates to customers. You will be comfortable working with and understandingclinical products and technical performance data.
**What you'll need to succeed**
- Experience in a customer service role is required
- Excellent verbal and written communication skills
- Extensive knowledge of customer service procedures and principles
- Strong technical and clinical knowledge or familiarity with IVD products
- Direct experience handling complaints in the in-vitro diagnostic/medical device industry (desirable)
- Computer literate - Preferably with well-developed Excel and Word skills
- Knowledge of Salesforce and Sage systems (desirable)

**What you'll get in return**:

- Flexible working
- Group pension scheme
- 25 days holiday, plus public holiday. Buy/Sell days
- Life Assurance
- Company bonus scheme - based on performance
- Private medical insurance - for you and immediate family

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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