Experience Ambassador

2 months ago


Glasgow, United Kingdom Resourcing Group Full time

Experience Ambassador

**Salary**: 21K |Glasgow

Duties and responsibilities will include:

- Ensure image of front of house is maintained
- Answer telephone queries in a courteous manner
- Maintain security and safety standards as required, ensuring that visitors are escorted, and contractors do not have access to areas without the appropriate authorisation or supervision maintained
- Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance
- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
- Follow required emergency prevention and operational controls
- Report all accidents, occupational illnesses, and emergencies
- Helpdesk
- Fleet Management
- Client System based tasks (such as invoice uploading)
- Office Management
- Admin/Finance support
- EHS Training
- Records Archiving
- Work Order Management
- Room/Event Set up
- Mail room and furniture management.
- Hours of Work: 08:00-17:00
- Experience within a Customer Service environment providing guest and reception services to the highest standard.
- Good basic education, computer literate, preferably some data entry experience.
- A natural passion and understanding of quality customer service.
- Constant pulse on the end user experience, acting on customer feedback.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.



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