Credit Controller- Collections Team
1 week ago
**About The Role**:
***
We have an exciting opportunity in our Credit Management department in Caerphilly.
- Working within the Credit Management Department, you will be responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. Responsible for the collection of aged debt, focusing on debt aged 31 - 60 days and the resolution of complex issues leading to the collection of cash. Emphasis will also be on reducing debt in its early stages to avoid debt residues forming.**What you’ll be doing as a Credit Controller**:
- Ensuring that productivity levels are in keeping with the specified department requirements.
- Ensuring the quality of the contact is at a professional level and at standards expected of PHS staff.
- Ensuring targets/KPI’s are met to a satisfactory standard each accounting period.
- Ensuring accurate records of communication are updated accordingly.
- Identifying and acting on urgent requests promptly and accurately.
- Identifying and routing queries/cases efficiently and correctly.
- Managing a group of ledger types with specific debtors:
- Credit Risk
- Age Debt 150+
- Public Sector
- Large Business Pool
- Sharing acquired knowledge and participating in team meetings.
- Any other reasonable duty as required within the Credit Management function.
- Recommending to management the suspension of service when appropriate.
- Escalating accounts to management to consider legal action.
**What kind of person are you?**
Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be accomplished negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits. Experience preferable with the use of Microsoft packages such as Outlook, Word, Excel.
**In return for your commitment and expertise, you will receive**:
- An annual basic salary of £20,000.
- 23 days annual leave plus bank holidays
- 36.25 hour working week
- Monday to Friday (no weekends).
- Company pension scheme.
- Holiday buy and sell scheme (after 6 months).
- £1000 discounts and savings via PHS Perks.
- We offer accredited ILM Management training internally and externally.
- Ongoing career and development opportunities.
- Full training and support.
- 24-hour Wellbeing Helpline.
- Free Parking.
**Who we are?**
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
**_ At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination_
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