Community Manager
5 days ago
**Reports to**:Commercial Manager
**Role**: (37.5 hours per week), Monday to Friday. Flexibility will be required to meet the needs of the business.
**Salary**: £36,000 per annum, plus flexible benefits
**Overview**
Founded by the Oxford Trust in 1987, Oxford Innovation (OI), is the leading provider of innovation centres across the UK, supporting the growth of early business stages through flexible and affordable workspace - office, workshop or laboratory - and a networkof Innovation Directors providing information and guidance. We are now seeking to appoint a new Community Manager to our two Innovation Hubs located at Aylesbury and High Wycombe, owned by the Buckinghamshire New University (BNU).
This is a pivotal role - to create a dynamic and engaged business community at the Innovation Hubs, leading the sales, operational and ultimate financial performance of the Hubs.
**Background**
The Community Manager will report to the Commercial Manager and will be supported by a part time Customer Experience Assistant (CEA)(based at High Wycombe).The Community Manager should expect to work directly and closely with the Hub’s Entrepreneur-in-Residence(EiR) who isresponsible for the delivery of business support to customers, OI’s Commercial Team and other members of the central Senior Management Team.
The Community Manager will lead on engagement activity to ensure collaboration and community development across the two sites. The position also includes management of the part time CEA.
**What will you do?**
- Establish and sustain a dynamic and engaged business community within the Hub(s)
- Support the EiR deliver a wide range of community engagement activities including events, networking opportunities and social interactions to drive collaboration
- Undertake all aspects of sales, marketing and operational activities to attract new customers to the Hub and ensure retention of existing customers
- Deliver exceptional customer service levels, supported by OI’s central commercial and operations teams
- Be accountable for the financial and operational performance of the centre, including reporting on KPIs
**What are you like?**
- Highly self-motivated and proactive with a desire to contribute to the company more widely
- An interest in enterprise, entrepreneurial activity and in working in a lively, dynamic business environment
- A keen technology and IT user, adept at social media and communication on and offline
- Able to motivate, lead and delegate tasks to the team
- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
- Client and customer services focussed
**What’s in it for you?**
- Salary of up to £36,000 pa, depending on experience
- Discretionary bonus scheme
- 25 days’ holiday plus Bank Holidays
- Flexible benefits package comprising:
- Contributory pension
- Ability to increase or decrease amount of annual leave
- Ability to increase or decrease amount of life assurance cover
- Private medical and dental insurance
- Bicycle purchase
- Charitable Giving
- Friendly, informal and flexible working environment - so you can make the most of your home and your work life
- We want you to have chances to progress into senior management roles and so we will support you in learning new skills and taking the next steps in your career.
- We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.
If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click **‘apply’** today to become our new **Community Manager** or to find out more information about the role. We would love to hear from you
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