Police Enquiry Officer Crowborough

2 weeks ago


Crowborough, United Kingdom Sussex Police Full time

Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £26,487 - £28,302
Working Hours - 37.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Crowborough
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, this can happen at short notice where your shift time and location may be changed.

The location for the Police Enquiry officer post will be at:

- Crowborough Hub, supporting Uckfield, Haywards Heath and Burgess Hill. Travel between locations will be required.

FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A COACH, WITHIN YOUR DEDICATED OR NEIGHBOURING HUB.

SHIFT PATTERNS

STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS).

Key Responsibilities

To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public. Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.

To Identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.

To provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.

Skills & Experience

QUALIFICATIONS

GCSE or equivalent in Maths and English

SKILLS AND EXPERIENCE

Good verbal communications skills with the ability to listen to others.

Ability to breakdown problems into component parts and determine appropriate action.

Ability to communicate difficult messages to the public effectively and sensitively.

Decision making skills. The ability to think laterally and be able to creatively resolve incidents.

Proven ability in problem solving.

Ability to produce accurate written reports or other documents.

Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements.

Demonstrate Personal Responsibility, planning own work with the ability to work with mínimal supervision.

Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required.

Why Work With Us?
- Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about part time working.- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- generous and supportive parental leave
- financial and mental wellbeing guidance and support

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confiden



  • Crowborough, United Kingdom Deuco Bathroom Furniture Full time

    **Customer Service Advisor - Deuco Bathroom Furniture, Crowborough.** **9-month fixed term contact** **Full/Part time with flexible hours available.** We are currently looking for a **Customer Service Advisor** (CSA) to join our small and friendly, but busy team to cover maternity leave, on a 9-month fixed term contract. The CSA plays an important role...


  • Crowborough, United Kingdom Horder Healthcare Full time

    **Job reference** 122388 **Department** Guest Services **Location** Crowborough **Full/Part-time** Part-time **Pay scale from** 3.11 (Annual: £22,197.03 Hourly: £11.38) **Pay scale to** 3.11 (Annual: £22,197.03 Hourly: £11.38) **Closing date** 04/08/2023 Description Warm, efficient and always professional, you will thrive in a role where...

  • Labourer

    2 days ago


    Crowborough, United Kingdom Fawkes & Reece Full time

    **Location**: Crowborough **Salary**: £15.00- £140.00 per Day **Contract**: Long Term Contract **Type**: Full Time **Reference**: Labourer_1714390281 **Posted**: April 29, 2024 Do currently work in or have a passion for Construction? Are you a Labourer currently looking for work? Do you hold a valid CSCS card? If the answers are yes, we have roles...


  • Crowborough, United Kingdom Carrington West Full time

    Graduate Town Planner Crowborough £25,000 per annum   Are you a recent graduate with a passion for planning and a desire to kickstart your career in a dynamic and collaborative environment? We are currently seeking a dedicated and enthusiastic individual to join our team as a Graduate Planner in Crowborough.   Key Responsibilities ·Collaborate...

  • Labourer

    17 hours ago


    Crowborough, United Kingdom ITS Construction - Sussex (DJ) Full time

    **Job Type**: Temporary - **Start date**: 15/04/2024 - **Industry**: Construction Trades - **Location**:Crowborough - **Rate of Pay**:£11.00 - £14.00 - **Level of experience, qualifications & related training**:CSCS - **Duration required**: 10 MONTHS **Job description**: Labourer required for one of the nations leading building sites. **ITS Building...


  • Crowborough, United Kingdom Ambitious Resources Ltd Full time

    **Patient Services Advisor Crowborough Fixed term contract (12 months Maternity Cover) Part time - 3 days per week** **About the role**: - Book patients into the Centre’s services and track their progress throughout. - Ensure all patients are booked in, in accordance with Company policies and procedures. - Work closely with clinical staff to ensure...


  • Crowborough, East Sussex, United Kingdom Carrington West Full time

    Graduate Town Planner Are you a recent graduate with a passion for planning and a desire to kickstart your career in a dynamic and collaborative environment? We are currently seeking a dedicated and enthusiastic individual to join our team as a Graduate Planner in Crowborough. Collaborate with the planning team to support in the development and...

  • Graduate Town Planner

    Found in: Whatjobs ES C2 - 5 days ago


    Crowborough, United Kingdom Carrington West Full time

    Graduate Town Planner Crowborough £25,000 per annum   Are you a recent graduate with a passion for planning and a desire to kickstart your career in a dynamic and collaborative environment? We are currently seeking a dedicated and enthusiastic individual to join our team as a Graduate Planner in Crowborough.   Key Responsibilities ·Collaborate with the...

  • Labourer

    1 day ago


    Crowborough, United Kingdom Fawkes and Reece Full time

    Do currently work in or have a passion for Construction? Are you a Labourer currently looking for work? Do you hold a valid CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the **Crowborough** area. *Role: Labourer *Location: Crowborough *Contract type: Temporary (Full time) *Duration: 2 weeks *Start date:...

  • Labourer

    1 day ago


    Crowborough, United Kingdom iTs Construction Full time

    **Job Type**:Temporary - **Start date**:11/12/2023 - **Industry**:Construction Trades - **Location**:Crowborough, West Sussex - **Rate of Pay**:£11.00 - £13.75 - **Level of experience, qualifications & related training**:CSCS - **Duration required**:2 months **Job description**: Labourer required for one of the nations leading building site. **ITS...


  • Crowborough, United Kingdom Nationwide Cleaning & Support Services Full time

    School cleaner required. Primarily 20 hours hours a week, with overtime optional. You will be required to clean toilets, offices and classrooms full training and support provided **Job Types**: Part-time, Permanent Part-time hours: 20 per week **Salary**: £11.50 per hour Flexible Language Requirement: - English not required Schedule: - Monday to...


  • Crowborough, United Kingdom Nationwide Cleaning & Support Services Full time

    School cleaner required. Primarily 15 hours hours a week, with overtime optional. You will be required to clean toilets, offices and classrooms full training and support provided **Job Types**: Part-time, Permanent Part-time hours: 20 per week **Salary**: £11.50 per hour Flexible Language Requirement: - English not required Schedule: - Monday to...

  • Fundraising Agent

    6 days ago


    Crowborough, United Kingdom Brook Street Full time

    Are you energetic and friendly? Do you enjoy building relationships via telephone communications? My client are looking for an enthusiastic telephone operative, to join their busy Crowborough office. Working for one of the largest Christian media companies in the UK, you will be part of a team responsible for building long-lasting relationships withits...

  • Funeral Administrator

    17 hours ago


    Crowborough, United Kingdom Funeral Directors Full time

    Tester & Jones Funeral Services, an independent funeral directors situated in Crowborough, East Sussex, have a vacancy for a part-time Funeral Administrator (working 32 hours per week Monday, Tuesday, Thursday and Friday). This person will join our team of dedicated people serving families at one of the most difficult times in their lives. Experience...


  • Crowborough, United Kingdom Premier Full time

    **JOB TITLE**: Outbound Calling Representative (Supporter Care Representative) **LOCATION**: Crowborough Office **HOURS OF WORK**: 35 hours per week; Tuesday, Wednesday & Thursday: 12 pm - 8 pm*, Monday: 11 am - 7 pm*, Friday: 10 am - 6 pm, Saturdays (2 per month) 11 am - 5:30 pm* with 30 mins break - _Hours displayed are typical but will vary for business...

  • Traffic Marshall

    7 days ago


    Crowborough, United Kingdom iTs Construction Full time

    **Job Type**: Temporary - **Start date**: Immediate - **Industry**: Construction Trades - **Location**:Petworth - **Rate of Pay**:£11.18 - £15.56 per hour - **Level of experience, qualifications & related training**:CSCS & Traffic Marshal - **Duration required**:Long term **Job description**: Traffic Marshall required for a National House Builder. **ITS...

  • PA to Dentist

    2 weeks ago


    Crowborough, East Sussex, United Kingdom www.dentistjobs.co.uk - Jobboard Full time

    Private Dentist - Crowborough, East Sussex (INDEPENDENT, fully private position, established patient list to inherit, longstanding and professional team) Fully private position at 50% Established dental practice with excellent equipment Long-standing clinical and management team INDEPENDENT, fully private position, established patient list to inherit,...


  • Crowborough, East Sussex, United Kingdom www.dentistjobs.co.uk - Jobboard Full time

    Associate Dentist - Crowborough, East Sussex (Huge opportunity for private, £10000 welcome, £14 UDA, modern dental practice) Full or part-time Associate Dentist Huge private opportunity at 50% gross £Excellent professional development with CPD & Sponsored education Superb equipment including digital x-ray and rotary endo Huge opportunity for...


  • Crowborough, East Sussex, United Kingdom www.dentistjobs.co.uk - Jobboard Full time

    Associate Dentist - Crowborough, East Sussex (Huge opportunity for private, £10000 welcome, £14 UDA, modern dental practice) Full or part-time Associate Dentist Huge private opportunity at 50% gross £Excellent professional development with CPD & Sponsored education Superb equipment including digital x-ray and rotary endo Huge opportunity for...


  • Crowborough, United Kingdom Premier Full time

    **JOB TITLE**: Customer Data Representative **LOCATION**: Crowborough Office (TN6 3DZ) **HOURS OF WORK**: Full-time: Monday to Friday, 9:00 am - 5:00 pm **CONTRACT**: Permanent **REPORTING TO**: Data Operations Manager **SALARY**: £22,000 per annum **Do you have great telephone skills, high attention to detail, and more than a basic grasp of Excel? Do...