Focal Point

1 month ago

Peterhead, United Kingdom Score Group plc Full time

**We’re looking for a Focal Point to join our team within Score Group based at our facility in Peterhead. This is a temporary 18 month position to cover maternity**

**About Score Group**

Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.

**About the role**
Our Energy division, provides its clients with bespoke quality solutions for Gas Turbine fuel systems and accessories, assisting with the client’s goal of achieving maximum operational efficiency / longevity of their assets. The company is uniquely positioned to support the overhaul & repair of fuel systems and accessories from GE’s Aero Derivative fleet of LM engines. In addition, it holds the exclusive license to manufacture the full range of LM series of industrial gas turbine fuel nozzles and pre-mixers.

The Focal Point is responsible for handling new enquiries and progressing live orders from our global client base, regional Score offices and internal sales team.

**You and the role**

If you enjoy operating in a fast-paced position and have the ability to multitask, good administration skills, high levels of attention to detail and a passion for providing professional and friendly customer service, then this is a fantastic opportunity for you. You will join the customer support team within a growing company, that values employee development and is committed to providing quality products to their clients.

**What we offer**

Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your customer support skills within a fast-paced environment, in a business with excellent growth opportunities across a range of industrial sectors and like the sound of an attractive market-rate salary, contributory pension, benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you
- Primary responsibilities
Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions.
- Provide high levels of support to the client, ensuring they are kept fully updated with the progress of live orders and any relevant requests for quote.
- Liaise with your internal client base (production, procurement & engineering teams) where required, to resolve any issues which may be affecting the successful on time delivery of an external client order.
- Review of the workshop’s initial inspection findings and transfer that detail into the client quote and issue of the quote direct to the client.
- Carry out PO review and update the contract review document.
- Input relevant order details into the SAP system, as each order is processed through the facility.
- Ensure each electronic job file is kept up to date with the relevant detail being filed away.
- Maintain high levels of communication with the Sales Team
- Attend and participate in weekly production meetings
- Attend and participate in weekly customer support team meetings
- Provide input and reports as necessary to the Customer Support Manager, when requested
- Where required, generate key client weekly status reports and issue to the client base
- Where required, contact clients over aged debt with a view to the debt being successfully cleared
- Support the team in ensuring compliance with the team’s set KPI’s and objectives
- Full awareness of quality procedures
- Qualifications
- Experience
- Behaviours and skills
- **Opportunity for all**

**Application process**

**Closing date**

**S**uccess |** **C**ommitment | **O**wnership |** **R**espect | **E**xcellence

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