Team Leader
6 days ago
**Team Leader**
**Radbroke**
As a Barclays Team Leader, you will be joining Client Service team within Process Fulfilment business area. You will be instrumental in implementing the digitization agenda across A team of highly skilled Client Service Executive providing dedicated and expert support to all our Large Corporate and International Corporate Banking Channel client’s needs.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
**Working Flexibly**
**What will you be doing?**:
- Leading and motivating team members, and effectively using performance management to agree and monitor team/ individual targets on a regular basis
- Resolving issues, grievances, and conflicts as they arise within the team
- Assisting development of team members training plans to ensure training, coaching and development occurs so team members have skills and knowledge to carry out their roles
- Ensuring all aspects of governance are adopted both personally and by team members
- Driving a high-level service offering for Barclays Corporate clients
- Controlling team workflow, regularly monitoring current work position to meet demanding targets, deadlines, and SLA’s
- Monitoring team’s workload, ensuring trends are consistent, and escalating any issues that arise to Management
- Referring to other areas, and within Barclays and external parties for resolutions, and building relationships between business areas
**What we’re looking for**:
- Ability to operate effectively as a leader of frontline colleagues, with a good understanding of the fundamentals required to shape and drive performance
- Solid communication skills with the ability to interact with clients and stakeholders across all levels
- Ability to build quality relationships in a non-face to face environment, whilst being mindful of cultural differences
- Ability to work under pressure and adapt to change
**Skills that will help you in the role**:
- Experience of coaching colleagues in a range of roles in a way that enables them to develop performance and capability to demonstrate improvement as a result of their actions
- Solid organisational, planning, interpersonal and influencing skills, with proactive focus towards optimising the business through identifying client needs
- Self-motivated with a desire to learn and progress
- Confident and approachable to all members of staff
**Where will you be working?**
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
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