Cruise/core Scheduler

4 weeks ago

Southampton, United Kingdom Mitie Full time

**Full time**:
**Salary £31,500**:
Shift pattern 4 on 4 off, 4 on 4 off, 5 on 3 off, 5 on 3 off.

**Job Overview**:

- The Scheduler **will** manage the overall **activity** of the Cruise/Core teams and jobs.

Using the latest scheduling software, manage the delivery of jobs allocated to the Cruise/Core operation. The Scheduler **will**, using the systems and processes, **ensure** **that** the correct resource is deployed to achieve first time fixes for customers. This **will** range from using internal officers to subcontractors as appropriate, **with** the aim of **ensuring** **that** the job is attended within the specified SLAs. Once attendance has been met the Scheduler **will** also manage the completion of **required** jobs **Supporting** the Cruise/Core **manager** as well as **ensuring** **all** **required** documentation is completed.

**Main Duties**
- You **will** **ensure** **all** systems and equipment are checked in line **with** procedure and the correct prompt action is taken to rectify **any** issues.
- **Ensuring** correct staffing levels for day-to-day **activity** across ships is accurate as per client request in line **with** accurate requirements from the customer per ship.
- To **ensure** **that** the **staff** are informed as far in advance as possible of allocations and times on roster; Double check schedules prior to confirming **with** **staff** to **ensure** **that** no duplications of duties have been made
- Adjust schedule and cover **any** shortfalls resulting from sickness or absence reported
- **Ensuring** **that** **all** Service Providers **understand** what their requirements are weekly including **any** external contract Mitie **support**, **ensuring** they **understand** dates & timings, **cruise** locations and site protocols when they arrive for each shift.
- **Ensure** standards of dress, safety (PPE) and presentation are always maintained in line **with** client expectation and report back **any** requirements to office **manager**.
- Provide management **support** outside of core hours as in business-critical situations.
- Provision of daily **activity** reports to the **cruise** **manager** or operations **manager** in the **cruise** managers absence.
- Work **with** **Cruise** **manager** to **ensure** regular updates are communicated to **all** **staff**.
- **Ensure** effective time keeping of yourself and **staff** and be able to evidence this. To conduct investigations on every lateness and incident of absenteeism (inc blowouts).
- Responsibility for the investigation of **staff** who fall below the standards expected of Mitie.
- Be prepared to undertake **any** reasonable duty as and when **required** to meet the client's expectations. To assist **with** recruitment when & where **required**.
- To **ensure** service delivery levels are being appropriately maintained. Making and implementing appropriate recommendations to improve standards, service and productivity on both short
- and medium-term timescales.
- **Ensuring** **that** **all** security **staff** have an appropriate **understanding** of port security and policies, giving advice and instruction as necessary, i.e. SOP'S
- **Ensure** patrol system is working and reports available
- Roster **all** core positions **ensuring** gaps are filled and **staff** advised of roster in advance
- To accurately record **all** job related information on the appropriate IT systems.
- Arrange third party attendance where **required**. Raising requests and obtaining **required** completion information.
- **Ensure** **all** jobs are completed within the **required** response times and costs.
- Deal **with** communications in a professional and prompt manner.
- Escalate issues **with** specific managers and clients.
- **Ensure** full audit trails are maintained and evidenced where **required**.
- Follow Group and company policies and procedures, at **all** times.
- Use **all** work equipment and personal PPE properly and in accordance **with** training received.
- Report **any** issues or training needs to your Line **manager**

**What we are looking for**
- Work effectively under pressure within a busy and diverse environment.
- Adhere to process and compliance requirements.
- Work well as part of a team.
- Min 2 years' experience in an operational role
- Good and positive commercial skills, high level numeracy & literacy skills
- Excellent report-writing and **analytical** skills **with** attention to detail.
- Management through influence
- Resilient and tenacious
- “Can do” approach
- Works well under pressure and can adapt to a fluid environment

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