Clinical Assistant

2 weeks ago


Croydon, United Kingdom Smart Recruit Online Full time

HCML are seeking Clinical Assistants on a permanent full-time basis to join our Corporate Health department, to provide rehabilitation administration support to our team of Rehabilitation Case Managers.

This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

**The day-to-day role includes**:

- Handling calls from patients, customers or treatment providers
- Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
- Supporting our Absence Management services by processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
- Supporting the Customer Experience Consultant with capturing patient and customer feedback.

**Benefits**:

- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)

**Essential Skills**:

- Relevant clinical degree (Sports Therapy/Sports Rehab/Occupational Therapy/Psychology)
- Excellent communication skills and confidence in a people-facing role
- Highly organised and able to manage and prioritise workload
- Experience in investigating and resolving complaints and knowledge of FCA (Financial Conduct Authority) regulations (preferred but not essential)
- Industry experience - health insurance, absence management, etc. (preferred but not essential)

**About Company**:

- HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

**Essential Requirements**:

- Relevant clinical degree (Sports Therapy/Sports Rehab/Occupational Therapy/Psychology)
- Excellent communication skills and confidence in a people-facing role
- Highly organised and able to manage and prioritise workload
- Experience in investigating and resolving complaints and knowledge of FCA (Financial Conduct Authority) regulations (preferred but not essential)
- Industry experience - health insurance, absence management, etc. (preferred but not essential)



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