Customer Account Coordinator
5 days ago
Our client, a growing company in Bridgend are recruiting for a **Customer Account Coordinator**to join their friendly team.
You will provide support to customers through effective relationships, taking responsibility for the effective and efficient management and delivery of orders, as well as providing accurate reporting for both internal stakeholders, and customer contacts.
Our client is seeking someone with highly a developed experience of using Microsoft Excel, experience of working with SAP, reporting, and the ability to prioritise workloads.
**Key Duties**:
- Ensure all orders and queries are fully resolved in a timely manner.
- Make bookings as required and resolving delivery issues.
- Produce daily, weekly, monthly, and ad-hoc reports for the whole business and specifically to support the Management Team.
- Assists with Accounts Receivable activities - to include proactively chasing payment sending copy invoices and statements & investigating overdue invoices.
- Process card payments and advise customers of outstanding balances as requested.
- Provide customers with product and service information as required.
- Provide support to all departments on an ad-hoc basis as reasonably requested by department managers.
**Skills & Experience**:
- Excellent communication skills and ability to listen well to understand customer queries.
- Excellent standard of written communication.
- Advanced Excel skills and be able to use these skills to effectively manage tasks.
- Strong interpersonal skills and able to demonstrate a customer first mindset.
- Flexible and able to prioritise tasks and adapt to the changing requirements within the team.
- Credit control skills are beneficial but not essential.
- Willingness to learn new tasks is essential.
- Able to work with attention to detail and accuracy.
Our client offers a superb working environment, in bright modern offices in Bridgend. There is free parking on-site, and you will be working as part of a small and supportive team. Salary will be highly competitive and comes with company bonus and a comprehensivebenefits package including private medical and dental.
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