Care Coordinator

6 months ago

Peterborough, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire, Operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

**South Peterborough PCN **is a large, forward-thinking Primary Care Network compromising 4 practices across north Cambridgeshire and Peterborough. We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

**Job Introduction**

An exciting opportunity has arisen to recruit an additional Care Coordinators within the South Peterborough Primary Care Network (SPPCN). We are seeking dedicated individuals to join our team and provide exceptional care coordination services to our patients. As a Care Coordinator, you will work closely with GPs and other primary care professionals to identify and manage a caseload of patients, ensuring their needs are met and appropriate support is provided.

**What you will do (not exhaustive)**
- Proactively identify and work with a cohort of people to support their personalised care requirements, ensuring an understanding of what matters to them when developing their personalised care and support plans in line with PCSP best practices:

- Coordinating patient healthcare by working closely with the patient and their clinician to ensure they receive the most suitable care and are directed to appropriate services;
- Assisting patients in managing their needs, answering queries, and supporting them in making appointments;
- Supporting patients in accessing education, training, employment opportunities, and appropriate benefits;
- Promoting shared decision-making and providing decision support tools to help patients be better prepared for conversations with healthcare professionals;
- Providing patients with high-quality information to facilitate informed choices about their care;
- Assisting eligible individuals in accessing personal health budgets, when appropriate;
- Supporting the coordination and delivery of Multi-Discipline Teams within PCNs;
- Managing referrals received through the NHS App and directing them to the appropriate clinician or professional group.

**Essential Criteria**
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- On-site parking
- Store discount

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