2nd Line Support

2 weeks ago


Wymondham, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Job Title: 2nd Line Support Engineer**
**Location**: Wymondham (3 days in the office, 2 days remote)
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Wymondham, playing a crucial role in supporting our clients both via cloud and on-premises solutions.

**Responsibilities**:
**Hyper-V and VMware Expertise**: Deployment, troubleshooting, and configuration of vitalised environments.**Active Directory Mastery**: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers.**O365 Proficiency**: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.**Client Support**: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly.**Requirements**:

- Proven experience in 2nd Line Support roles.- Strong expertise in Hyper-V and VMware technologies.- In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.- Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.- Excellent troubleshooting and problem-solving skills.- Effective communication skills for providing top-notch client support.- Ability to work collaboratively and independently.- Flexible to work 3 days in the office and 2 days remotely.



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