IT Support and Field Technician Apprentice

4 weeks ago


Crewe, United Kingdom QA Ltd Full time

**Employer description**:
Block Solutions are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things.

They're passionate and enthusiastic about what they do and use their expertise along with their technical capability work in partnership with clients to help increase productivity, accelerate growth and deliver outstanding user experiences through technologyand service propositions.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

**The Opportunity**:
The IT Support & Field Technician is a hybrid role that operates both desk-based and out in the field.

Technicians will enjoy lots of variety in their workload, whether working from our service desk as the first point of contact for incidents, or out on-site helping to deploy new technology for our clients.

Teamwork and collaboration is crucial part of this role, working effectively to deliver an excellent client experience whether over the phone or in person.

**Responsibilities**:

- Provide technical support to Block customers and internal staff managing Incidents and Service Requests until resolution achieving a first time fix where possible.
- Provide an excellent support experience for customers including meeting response and resolution SLAs.
- Diagnose incidents and perform initial investigations
- Perform daily system checks and respond to real-time alerts from monitoring.
- Manage hardware break/fix (RMA) and coordinate activity with onsite engineers.
- Endorse Block services and encourage the same team culture.
- Support the continual improvement process to enhance service delivery.
- Visiting client sites across the country to support the delivery and deployment of networking solutions.

**What we are looking for**:
**Desirable skills / Personal qualities**
- A strong interest in and passion for IT
- Business skills including effective communication and teamwork
- More than a team player Someone that loves to get involved, help others and support the team
- Results focused and methodical investigator with great attention to detail
- Able to work under direction and follow instruction
- Great communicator; clear, confident, and articulate
- Good standard of verbal and written communication capability
- Helpful attitude with the ability to collaborate well with others

**Entry requirements**:
The entry requirements for this Cloud Network Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects:**

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



  • Crewe, United Kingdom Atlas Recruitment Group Full time

    **Manufacturing Technician - Crewe** Are you at time served apprentice - mechanical bias, with machine operation and maintenance experience, this could be he role for you! Atlas Recruitment Group are currently recruiting for a Manufacturing Technician on behalf of our industry leading client. Would you like to set up, operate and maintain equipment whose...


  • Crewe, United Kingdom Intec Business Colleges Full time

    To execute, support and assist general administrative and customer care duties ensuring the effective and efficient operation of the office. Prepare and produce client information. **What will the apprentice be doing?** - To analyse, balance and maintain statistical information - To ensure electronically transferred information is current, filed, traceable...


  • Crewe, United Kingdom The Guinness Partnership Full time

    **About Us** Guinness own and manage over 66,000 homes and provide services to more than 140,000 customers. We operate nationally but pride ourselves on delivering a quality, local service to our customers. To do this, we hire the best people within care, support, property and maintenance, as well as customer and corporate services. **About the role** We...


  • Crewe, United Kingdom Hunter Selection Limited Full time

    Electrical Engineering Technician Crewe Days, (8-5 Monday to Thurs, 8-12 Fri) £27,000 - £30,000 + Overtime, Pension, Holidays + Extensive Training A market leading manufacturer is looking for an Electrical Technician to join the team. This company embraces continuous innovation in both product development and business techniques. This is an excellent...


  • Crewe, United Kingdom Hunter Selection Limited Full time

    Manufacturing Technician 18 Month Fixed Term Contract - Strong possibility to go permanent Crewe 2 shift or 3 shift £42,000 - £45,000 Pension, Life Assurance, Holidays, Bonus An excellent opportunity has arisen with a leading manufacturing company. The business is looking to bring an experienced Manufacturing Technician to the Engineering team at a...

  • Technician

    4 weeks ago


    Crewe, United Kingdom Lookers Full time

    Overview Lookers BMW Crewe   Contract  Type: Permanent Hours: Monday to Friday 8:00am - 5:00pm, Saturday on rota basis 8.30am - 1:00pm  Salary: £42,000 OTE  (including £30,000 to £32,000 basic, plus bonus and additional £2,000 for EV qualification) Lookers BMW Crewe is recruiting for a Vehicle Technician to join their fantastic...


  • Crewe, United Kingdom TALENTTECH RECRUITMENT LTD Full time

    **Electromechanical Assembly Technician** **Scientific & Laboratory Instrumentation - Cheshire** **Crewe, Nantwich, Sandbach, Haslington** **£22,000 - £26,000 Basic Salary + Overtime Opportunities + Training & Benefits** - Manufacturer of specific laboratory instrumentation who have a strong global sales & technical support network are looking for an...

  • Field Sales

    4 weeks ago


    Crewe, United Kingdom Mana Resourcing Ltd Full time

    JOB TITLE: Field Sales LOCATION: Crewe SALARY: Guarantee earnings of £60K for First Year Realistic Year Two earnings of £100K (uncapped) The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for over 75 years. Our client is one of the UK's leading...

  • Field Sales

    3 weeks ago


    Crewe, United Kingdom Mana Resourcing Ltd Full time

    JOB TITLE: Field SalesLOCATION: CreweSALARY: Guarantee earnings of £60K for First Year Realistic Year Two earnings of £100K (uncapped)The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for over 75 years. Our client is one of the UK's leading businesses in...


  • Crewe, United Kingdom Occupational Health Staffing Limited Full time

    Job Ref: SR-830 Occupational Health Technician Location: Crewe, Cheshire **Job Type**: Permanent - Part Time (4 days) Occupational Health Staffing are looking to recruit an occupational health technician based in Crewe, Cheshire on a part time permanent basis. 30 hours a week, 7.5 hours a day, Monday-Thursday. Working days can be 7-3 or 8-4 or 8.30-4.30 The...


  • Crewe, United Kingdom Gel Resourcing Ltd Full time

    A leading client of ours in Crewe is looking for an OH Technician on a Permanent, Part time basis to join their friendly and supportive team. The role is Permanent, Part time 30 hours a week. Monday - Thursday. You will be responsible for the provision of a proactive Occupational Health service, including: - Health Surveillance - Audiometry and...


  • Crewe, Cheshire East, United Kingdom Affinity Search and Selection Limited Full time

    Business Development Manager (Field Based) Location: Crewe Salary: 25, DOE (plus OTE) Working Hours: Monday to Friday, 8:30 am - 5:00 pm Company Car Are you an experienced field sales pro who enjoys pounding the pavement to win over new clients? Fancy joining a family-run business? Your search ends here Our client, experts in waste management serving...

  • Calibration Engineer

    4 weeks ago


    Crewe, United Kingdom Trescal Limited Full time

    **Are you an experienced Calibration Engineer looking for an exciting new opportunity?** As a worldwide specialist in calibration and asset management services, our stated mission is to optimize the industrial performance of our different clients by enhancing their measurement processes. Starting in 1999, Trescal has grown massively coveringa total of 30...

  • Workshop Controller

    1 month ago


    Crewe, United Kingdom Volkswagen Full time

    **The Opportunity**: As a Workshop Controller for Swansway, you’ll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop. The role will be to oversee and manage daily workloads for the Technician team and support...

  • Process Leader

    3 weeks ago


    Crewe, United Kingdom Atlas Recruitment Group Full time

    **Process Leader** **Location**:Radway Green, Crewe - Onsite **Salary**: £40,000 **The Manufacturing team**: Atlas Recruitment Group are recruiting for a Process Leader on behalf of our prestigious defence client. You will have responsibility for a team of technicians and operators in the efficient and effective production of small arms ammunition across...

  • Field Sales

    4 weeks ago


    Crewe, Cheshire, United Kingdom Mana Resourcing Ltd Full time

    JOB TITLE: Field Sales LOCATION: Crewe SALARY: Guarantee earnings of £60K for First Year Realistic Year Two earnings of £100K (uncapped) The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for over 75 years. Our client is one of the UK's leading businesses in...

  • Engineer field

    2 weeks ago


    Crewe, Cheshire, United Kingdom Professional Technical Ltd Full time

    Do you currently work within the Door Industry and have a passion for Field Service Engineering? The company offer a full training and development program, where you will be buddied up with another member of the team and learn how things are done. On offer is an impressive salary and benefits package with an OTE of £45k+ in your first year, a modern fully...

  • IT Support Analyst

    1 month ago


    Crewe, United Kingdom ClearCourse Full time

    Company description: We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering...


  • Crewe, United Kingdom March Recruitment Full time

    Recruiter: Lynne Cepollina **Job Type**: Temporary Town/City: Crewe County: Cheshire Salary/rate: £11.00 per hour Job ref: J12888LC In this role you will provide receptionist duties which will require excellent verbal and face to face communication skills as you will be the first point of contact with both employees and visitors, and will field...


  • Crewe, United Kingdom Clearfield Recruitment Limited Full time

    Position: Construction Support Staff Duration: 2 - 3 years Location: Crewe, Cheshire Company Overview: Our client is a leading construction firm dedicated to ensuring the safety and quality of buildings. We are seeking a Support Staff member to assist their Building Surveyors in evaluating and assessing building structures. Role Overview: As a Support...