Service Designer

3 weeks ago

Glasgow, United Kingdom Huntress Full time

Service Designer

A powerhouse within the wealth management and professional services industry is looking for a Service Designer to join their team on a permanent basis - The team are based in Glasgow, but there is lots of flexibility for remote working too.

What will you be doing?

Service Design is the multidisciplinary craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for our customers.

You will have individual ownership and responsibility of one of our core service areas and help create and maintain product, experience, and technological enhancements within FS Digital, ensuring that the backlog of work reflects the best knowledge available and working with the development team to identify and remove any uncertainties or lack of clarity of work items. You will also support engineers and automation testers to define appropriate automated tests to ensure that the product meets the needs of the customer without compromising on quality.

As a Service Designer, some of your responsibilities will include:

- Interview users, observe their behaviour and ask the right questions at every opportunity.
- Capture user feedback, identify their needs and derive insights.
- Create and own process models, user journey maps and service blueprints for both 'as is' and 'future' states.
- Identify problems, opportunities for efficiencies, themes, patterns, and constraints.
- Solve problems by prototyping solutions, testing them, and refining through iterations, ensuring collaboration happens with the right people from the business and technology.
- Present solutions and influence key decision makers.

To be successful in this role, you should be:

- Adept with Agile methodologies and experience of working within a development team and scrum environment.
- Fundamental analytical and creative thinking skills
- Ability to quickly gain the technical, behavioural, and contextual elements of a project
- Strong influencing skills, particularly with stakeholders
- Able to bring people with you on the journey and ensuring collaboration happens with the right cadence.

You will also have access to benefits that include:

- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

  • Service Designer

    1 month ago

    Glasgow, United Kingdom NHS Scotland Full time

    **Looking for a rewarding Career in the NHS?** The NHS is the largest employer in Scotland! **Who We Are** As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year....

  • Service Designer

    5 days ago

    Glasgow, United Kingdom The Scottish Government Full time

    Overview In the cloud and platform services division, our mission is to design, build, and operate a Scottish Government platform for Public Sector bodies across Scotland, providing Cloud Computing, Digital Payments, and Digital Identity. By establishing common platforms, we support wider transformation, allowing bodies to deliver their services...

  • Senior Service Designer

    2 weeks ago

    Glasgow, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...

  • Senior Service Designer

    7 days ago

    Glasgow, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government's ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...

  • Senior Service Designer

    2 weeks ago

    Glasgow, United Kingdom Allied Healthcare Full time

    Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD requires businesses to...

  • Service Designer

    4 weeks ago

    Glasgow, United Kingdom Spinwell Full time

    Role: Service Designer Contract Length: 6 months with possible extension Location: Hybrid/Edinburgh or Glasgow IR35: Outside Pay Rate to Intermediary: £500 per day Clearance: Disclosure Scotland Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector. **RESPONSIBILITIES OF THE SERVICE DESIGNER** - The person...

  • Service Design Lead

    3 days ago

    Glasgow, United Kingdom Three UK Full time

    **Company Description** Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...

  • Mechanical Design Engineer

    6 days ago

    Glasgow, United Kingdom Engineering Designers Ltd Full time

    Mechanical Design Engineer (Building Services) Hays Glasgow, UK May 16, 2024 Job Description Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK....

  • Mechanical Design Engineer

    6 days ago

    Glasgow, United Kingdom HAYS Full time

    Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. Thepractice remains wholly owned by the Directors and has grown organically to itspresent...

  • Mechanical Design Engineer

    7 days ago

    Glasgow, United Kingdom HAYS Full time

    Job Description Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. Thepractice remains wholly owned by the Directors and has grown organically to...

  • Mechanical Design Engineer

    7 days ago

    Glasgow, United Kingdom Hays Full time

    Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. Thepractice remains wholly owned by the Directors and has grown organically to itspresent...

  • Mechanical Design Engineer

    5 days ago

    Glasgow, United Kingdom HAYS Full time

    Job Description Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. Thepractice remains wholly owned by the Directors and has grown organically to...

  • Mechanical Design Engineer

    1 week ago

    Glasgow, United Kingdom HAYS Full time

    Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. In addition to the traditional core MEP engineering the company embodies in-house expertise in low-carbon...

  • Mechanical Design Engineer

    5 days ago

    Glasgow, United Kingdom HAYS Full time

    Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. In addition to the traditional core MEP engineering the company embodies in-house expertise in low-carbon...

  • Mechanical Design Engineer

    7 days ago

    Glasgow, United Kingdom Engineering Designers Ltd Full time

    Mechanical Design Engineer (Building Services) Hays Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK. In addition to the traditional core MEP...

  • Associate Electrical Engineer

    7 days ago

    Glasgow, United Kingdom HAYS Full time

    Associate Electrical Director - Building Services Your new companyA forward-thinking, up-and-coming organisation of consulting engineers specialising in all aspects of building services. Our client is a designer of high quality MEP systems, providing a first-class service across a diversity of industry sectors including Healthcare, Residential, Commercial,...

  • Associate Electrical Engineer

    4 days ago

    Glasgow, United Kingdom HAYS Full time €55,000 - €70,000

    Associate Electrical Director - Building Services Your new companyA forward-thinking, up-and-coming organisation of consulting engineers specialising in all aspects of building services. Our client is a designer of high quality MEP systems, providing a first-class service across a diversity of industry sectors including Healthcare, Residential, Commercial,...

  • Service Designer for Gds Project

    4 weeks ago

    Glasgow, United Kingdom FPSG Connect Full time

    FPSG are recruitment delivery partners into some of the most exciting User-Centric Design projects on the Public Sector landscape across Scotland. Hybrid Working Arrangements: As the working world continues to get back to working in-person with colleagues and stakeholders, these roles will be working on a hybrid model, with time spent on-site in Central...

  • Electrical Design Engineer

    9 hours ago

    Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    **Job Title: Electrical Design Engineer** **Job Location: Glasgow / Edinburgh** **Job Salary: £35-£45k** **Job Type: MEP Design** **Your new company** Our client are a local Mechanical & Electrical Building Services Engineering Consultancy with unparalleled experience in the successful delivery of all forms of projects across the construction and real...

  • Senior Electrical Design Engineer Building Services

    8 hours ago

    Glasgow, United Kingdom Morgan Hunt Full time

    CompanyA very reputable engineering and sustainability organisation with multiple offices throughout the UK. They are currently engaged in a number of projects ranging in size across Data Centres, Education, Residential, Retail, Healthcare and more. Highly technical and well experienced senior management with clear plans outlined for staff development and...