Fleet Team Leader

1 week ago


Birmingham, United Kingdom Omega Resource Group Full time

Location
Birmingham- Job-type
Permanent- Salary
£35k - 40k per year + Bonus- Contact
- Andy Haddon
- Call
- Andy
Reference
- 100459

**Fleet Team Leader**

**Birmingham**

**£35,000 - £40,000**

My client who are a national fleet maintenance and management business are currently seeking a Fleet Team Manager to join their team to be based at their office in Birmingham.

**The Role
- Fleet Team Leader**
- To lead a team of cross functional team members managing a variety of tasks
- inclusive of Vehicle off road, driver inbound and outbound calls, compliance managed bookings, admin tasks.
- To prioritise task allocation amongst individual contributors to ensure monthly KPIs are hit
- To communicate information across the team as required based on customer changes and programs, taking full responsibility for process map changes training and documenting
- To be responsible for team members personal and professional development ensuring each has monthly 121s, coaching on audited work, training and development plans
- Lead effective problem solving as the customer has changes that require management, inclusive of finding the solution, process mapping, training and communication
- Lead completion to customer specific projects. -inclusive of scoping, completion,
- Drive efficiencies and change where needed to ensure resource to tasks stays lean
- Support Account Manager and customer meetings where necessary to build knowledge and insight to ensure process and change are effectively lead
- Ensure individual team members consistently hit individual KPIS and performance manage if required
- Recruit and manage onboarding of new team members.
- Support ad hoc tasks as required by the business

**Requirements / Experience - Fleet Team Leader**
- Experience of managing, running and developing call centre or operational teams is essential
- Experience of fleet management or similar would be advantageous
- Experience of working within a quality, process driven environment with high levels of accuracy and attention to detail is essential
- Ability to build and develop relationships with clients, account managers, senior management ensuring the provision of an efficient and excellent customer service experience
- Proven ability to work effectively as part of a team
- Proven ability to coach for success and improve individual’s performance, or performance manage where required

**Benefits - Fleet Team Manager**
- Annual Company Bonus (up to £5,000)
- Matched pension to 5%
- Death in Service - 4 x salary
- 25 days annual holiday entitlement + Birthday + Bank Holidays
- Salary Exchange - Holiday purchase scheme (up to 3 days)
- Salary Exchange - Car Scheme
- Private Health cover for employees >10 years’ service
- Health Cash Plan (Medicash)
- Employee Referral Scheme (£1,000 on successful recruitment)
- Permanent Health Insurance
- Company sick pay
- Free Breakdown cover (eligible employees - service related)
- Free tea, coffee (when we’re in the office)
- Free parking
- Free fresh fruit (when we’re in the office)
- On-site Massages & Yoga (when we’re in the office)
- Discounted gym memberships
- Access to flu vaccinations
- Mental Health First Aiders / Mental Health Employee Champions
- Free eye examinations

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.



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