Client Account Manager

2 months ago


York, United Kingdom Trustist Full time

Are you someone who puts clients first? Are you energetic and motivated, with confidence and leadership skills? Do you have experience in account management or a technical customer service position, and are self-driven with a proactive nature?Would youlike to join a young, close-knit team, with an early finish on a Friday?

If so, this could be the role for you

**The Client Account Manager** is responsible for cultivating and maintaining strong relationships across all accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.

You will work closely with our clients alongside the rest of the team to ensure our services are delivered successfully.

The Client Account Manager will support strong relationships with our customers with the aim of continuing their growth and achieving their business goals.

**Your main areas of responsibility will be**:

- Maintaining accounts and contracts, seeking upsell opportunities where possible through frequent check-in calls with clients
- Build relationships with clients, help them with questions, and provide a positive, customer-centric approach
- Carry-out customer success audits that reinforce satisfaction and look to resolve clients' challenges
- Utilise the CRM system to identify clients to provide optimal customer success
- Carry-out onboarding video calls, highlighting the value of our platform and providing a friendly support service for all clients to refer to
- Efficiently manage time, with a proactive approach and ability to focus on essential activities to ensure customer satisfaction, client retention, and account growth

**Desired but not essential requirements**:

- Knowledge of Digital Marketing and SEO practices
- Knowledge of Google My Business and customer review platforms
- Experience of using basic Microsoft Office software

**The Package**:

- The salary for this role is £19,000 per annum
- Opportunity to join a fast paced and growing business
- Employer pension contribution
- Early finish on a Friday

**How to Apply**:
If you are interested in this position and would like to learn more we would love to hear from youPlease attach your CV to the link provided and we will be in touch.

Good luck


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