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Service Advisor

4 months ago

Nottinghamshire, United Kingdom Recruit Central Full time

We are currently recruiting for an Service Advisor based at our clients Main Dealership in the Nottingham area.
**Job Description**:
You will be working as a Service Advisor, or Automotive Service Advisor, you are a customer service professional who works at a Car Dealership. You will be liasing between customers and service technicians. Your duties will include greeting customers, schedulingappointments, listening to requests and estimating costs.

**Responsibilities**:
Welcome customers into the Service Department and explain the services that you can offer them.
Listening and documenting customers' car problems and passing the information to the mechanics
Consulting with mechanics about repairs and possible alternatives to expensive work
Answering questions about service outcomes (after consulting with the mechanic if necessary)
Liaising with customers and mechanics to schedule car check-ups and service appointments
Advising customers about warranty protections and potential cost savings
Estimating car repair costs and the time it will take for repairs to be completed
Helping customers decide between part exchanging a car and fixing it through the workshop
Resolving possible customer complaints.
Basic Salary:
£25,000 Per Annum (Dependent on Experience)
Working Hours:
8am - 6pm
Saturdays: 8am -1pm