Customer-Centric Approach: At E UK PLC, our clients are at the forefront of everything we do. We are dedicated to maintaining the highest standards of service, ensuring we are always available to address their inquiries.

Empowerment and Growth: We encourage our team members to take charge of their professional development, fostering creativity and initiative. Each day offers a fresh opportunity to assist our clients in identifying their requirements, and we trust you to provide exceptional customer experiences by delivering effective and informed solutions using our advanced technology.

Comprehensive Training: No prior knowledge of the energy sector? No problem We offer extensive training and development pathways to equip you with the necessary skills and expertise to create outstanding customer interactions.

Collaborative Environment: We believe in collective success. Our flexible hybrid working model allows you to balance your time between home and our collaborative hubs, typically 2-3 days a week.

Team Spirit: At E UK PLC, we refer to our workspaces as hubs rather than offices, emphasizing our family-like culture. These hubs provide essential physical spaces for collaboration, learning, and the exchange of innovative ideas.

Your Role: As an Energy Advisor, you will be integral to our customer operations, playing a vital role in delighting our clients.

Key Responsibilities: You will manage all customer interactions via phone and email, addressing a range of issues from billing inquiries to meter exchanges, ensuring customer satisfaction in every engagement.

Essential Skills:

• Proficient English communication skills, both written and verbal.
• Ability to adapt quickly in a dynamic environment.

Benefits:

• 26 days of annual leave plus public holidays, with a guarantee of your birthday off.
• Access to a variety of leading flexible benefits, including options to purchase additional leave, discounts on leisure activities, dining, and retail vouchers, as well as health and wellness programs.
• A competitive pension scheme.
• Work-life balance with a standard schedule of Monday to Friday, 9 AM to 5 PM, dedicated to providing an exceptional customer experience.
• Flexible hybrid working model, with an expectation of being in the office 2-3 days a week.

Background Check: Please note that due to the nature of this position, employment will be subject to a basic DBS (Disclosure Barring Service) check.

Diversity and Inclusion: We are committed to equal opportunities and actively promote a diverse and inclusive workplace where everyone can thrive. We recognize that the best talent brings their energy at different times, and we are open to discussing flexible working arrangements, including full-time, part-time, and variable start and finish times.