Microsoft 365 Project Support Team Lead

2 weeks ago


Guildford, United Kingdom Cloud Vacancy Full time

As a Team Leader, you should have a solid technical background combined with excellent customer service experience. A problem-solving attitude with an ability to build relationships and motivate the team to achieve specific goals are essential skills to perform well in this position. You should be able to lead the team as well as be the point of escalation for both internal and external stakeholders.

**Starting 27th March**

**Responsibilities**:

- Management of the project support team
- Assist the team to Log incidents and faults in the respective ITSM.
- Assisting with identity queries and faults in AD & Azure AD
- Assisting with password reset and MFA token resets.
- Diagnosing inbound faults related to the project.
- Act as a point of escalation for the project support team and customer
- Management of team shift pattern and rota
- Attend daily stand-up sessions with the customer to discuss outstanding faults.
- Assist in continually improve the project support service where possible.
- Provide and oversea the delivery of excellent customer service.
- Provide instructions to a non-technical audience.

Highly Desirable:

- 2 years’ experience working for a managed service provider (MSP)
- Understanding of SLA and KPI’s
- Proven work experience in a Service Desk environment
- Experience working as a point of escalation for internal team members.
- Passion for developing both leadership and technical skills.
- Hands on experience with service desk and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer-service oriented with a problem-solving attitude.
- Excellent written and verbal communications skills.
- Experience with Office 365, Azure Active directory, Exchange Online, Teams & SharePoint
- Experience with Active Directory, Exchange, Windows server
- Basic networking skills (DHCP / DNS) - Routers, firewalls & Switches
- Experience with ITIL best practise

Beneficial:

- Experience with Service Now
- ITIL foundation qualification
- Microsoft certification or equivalent

Operating Hours:

- Shift pattern working 5 days per week.
- Monday to Friday
- 8 Hour shift between 6:00am and 11:00pm with a 1-hour lunch

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

**Salary**: £40,000.00-£43,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- working for a managed service provider (MSP): 2 years (preferred)
- working as a point of escalation for internal team members: 2 years (preferred)
- basic networking: 2 years (preferred)
- Microsoft 365: 2 years (preferred)

Licence/Certification:

- ITIL Certification (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Guildford

Expected start date: 03/04/2023


  • Adminstrator

    4 weeks ago


    Guildford, United Kingdom Team Support Full time

    **The Opportunity** We deliver planned and reactive maintenance, project and asset management and essential services, we help keep the sites we maintain, safe, clean and complaint. Based at our Guildford site, your role will be to carry out arange of daily mandatory and routine duties and functions that facilitate the smooth running of the premises,...


  • Guildford, United Kingdom Cycling UK Full time

    **Location**: Remote based, with regular travel expected to Head Office, Guildford. **Salary**: £29,880 - £33,200 per annum **Contract**: Full time (37.5hrs per week) **About us** At Cycling UK, we imagine a country where everyone is able to cycle. Where the streets are free of congestion and the air is clean to breathe. Cycling UK, the national cycling...


  • Guildford, United Kingdom Reflex Computer Recruitment Full time

    **Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support - 2nd Line Level Ms Systems Support Engineer - Second Line Support - Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - ITIL - Salary to £38,000pa + Excellent Ms training + Ms Qualifications and Company...

  • Project Worker

    3 days ago


    Guildford, United Kingdom halow project Full time

    **Are you interested in supporting others to reach their full potential? **Are you encouraging, positive, empathetic, trustworthy and good at problem-solving?** **Role**:Project Worker ** **for adults with mild to moderate learning disabilities **Company**: **halow project **(head office based in Guildford) **Location**:Our sessions are based at...


  • Guildford, United Kingdom Anchor Community Support Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided Following several years sucess in Bristol **Anchor Community ** has decided to expand our **community ** **outreach and Support living services in ** into Surrey and Sussex. We are therefore seeking Fulltime and Part-Time **Team Leaders to...


  • Guildford, United Kingdom Lead Careers Full time

    Role – Assistant Landscape Architect Location – Guildford, Surrey Salary - £24 - £26K Our client is reputable Multi-Disciplinary Consultancy who are in need of an Assistant Landscape Architect for their Guildford studio. As a company they work in the areas of residential, commercial, healthcare, public realm and infrastructure projects for both major...


  • Guildford, United Kingdom halow project Full time

    **Would you like to work in a caring, supportive environment where you can make a real difference to people’s lives?** **Role**:Independent Support Programme Coordinator, supporting adults with mild to moderate learning disabilities as part of the **halow project**. **Location**:Our head office is in central Guildford where this role will primarily be...


  • Guildford, United Kingdom Lead Careers Full time

    Role – Assistant Landscape ArchitectLocation – Guildford, SurreySalary - £24 - £26KOur client is reputable Multi-Disciplinary Consultancy who are in need of an Assistant Landscape Architect for their Guildford studio. As a company they work in the areas of residential, commercial, healthcare, public realm and infrastructure projects for both major...


  • Guildford, United Kingdom Lead Careers Full time

    Role – Assistant Landscape ArchitectLocation – Guildford, SurreySalary - £24 - £26KOur client is reputable Multi-Disciplinary Consultancy who are in need of an Assistant Landscape Architect for their Guildford studio. As a company they work in the areas of residential, commercial, healthcare, public realm and infrastructure projects for both major...


  • Guildford, United Kingdom Conspicuous Full time

    **D365CE Technical Consultant with Power Platform** **Gold Partner - Guildford** **Permanent/ Hybrid Role 2-3 days a week in office.** **Salary - £80-90k DOE** **Role** Are you a senior D365 CE Developer? This role will involve hands on development work with D365 CE and Power Platform, but you will also have an important part to play in the...


  • Guildford, United Kingdom Circle Recruitment Full time

    IT Desktop Support Engineer - Citrix - Guildford IT Desktop Support Technician with strong 2nd line IT support experience including Citrix, Azure AD and MS365, is required by a leading firm in Guildford. You must be somebody working at a good 2nd line IT support level, very good at troubleshooting, andbeing proactive in fixing problems, while wanting learn...


  • Guildford, United Kingdom halow project Full time

    **Would you like to work in a caring, supportive environment where you can make a real difference to people’s lives?** **Role**:Senior Supported Living Care Worker, supporting adults living independently with mild to moderate learning disabilities **About The Role** As an important part of **halow**’s leadership team, our **Senior Supported Living...

  • Team Administrator

    5 days ago


    Guildford, United Kingdom NHS Professionals Full time

    **Job Title**: Team Administrator **Trust Location**: Surrey & Borders Partnership NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then the Surrey & Borders Partnership NHS Foundation Trust would love to hear from you **About the Trust** Surrey and Borders...


  • Guildford, United Kingdom National Highways Full time

    **Your new role** Are you someone who thrives when working within a creative, collaborative, and ideas-driven environment? Looking for a role where you can use your stakeholder management and problem-solving skills? Then National Highways has an exciting opportunity for you! We’re looking for a Programme Office Team Leader to join our team within the...

  • IT Assistant

    3 days ago


    Guildford, United Kingdom 2i Recruit Ltd Full time

    The right candidate should have an affinity for problem solving and be able to quickly grasp the business requirements applying technical solutions. This role is working for an exciting sector and a global business. Key Responsibilities: First line support. Making sure all issues and questions coming to IT support for UK but also globally are getting...

  • Lead Project Engineer

    2 weeks ago


    Guildford, United Kingdom Client Full time

    Lead Project Engineer Guildford, commutable from: Reading, Crawley, Epsom, Basingstoke, Slough, Farnham, Aldershot or surrounding areas £60,000 - £80,000 + Specialist Training + Career Progression + Hybrid Working + Excellent Company BenefitsAre you a Project Engineer looking to take the next step in your career, through working for a market leader on...


  • Guildford, United Kingdom Allianz Technology Full time

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • IPS Team Leader

    7 days ago


    Guildford, United Kingdom Via Westminster Drug Project Full time

    Job Summary Are you looking to make a difference? You don’t have to be a doctor to transform lives… At Via, we care about helping people overcome substance misuse and we feel that employment goes hand in hand with recovery. Our award-winning IPS Into Work team support people to find meaningful employment that aligns with their ambitions so...


  • Guildford, United Kingdom JCA Associates Full time

    We are seeking a talented Cloud Security Engineer to play a key part in our client’s dynamic Cyber team. In this role, you'll contribute to the implementation of our cutting-edge security strategy, collaborating closely with the Platform and Infrastructure teams.This is a permanent role with an office base in Guildford, Surrey. Please do not apply unless...


  • Guildford, United Kingdom JCA Associates Full time

    Job DescriptionWe are seeking a talented Cloud Security Engineer to play a key part in our client’s dynamic Cyber team. In this role, you'll contribute to the implementation of our cutting-edge security strategy, collaborating closely with the Platform and Infrastructure teams.This is a permanent role with an office base in Guildford, Surrey. Please do not...