Senior Customer Advisor

4 months ago

North West London, United Kingdom HSS Hire Full time

Here at HSS, we are currently looking for an enthusiastic **Senior Customer Advisor **to join the retail sales business division covering our North West London stores, where you will play a key role in delivering unbeatable service to our customers and pushing for continuous revenue growth.

You'll be the face of our business and the front line for customer interaction, you will also be able to really hone in on your business strategy skills alongside our wide and supportive network of HSS Branch and Merchant Managers.

**So, what will you be doing as a Senior Customer Advisor?**
- Covering multiple sites, you will drive the strategy at a regional level, ensuring revenue growth, profitability and customer loyalty
- You will execute sales plans, raising new orders and developing customer pipelines
- You'll champion all services promoting cross selling opportunity
- You will drive commerciality and local business building plans within the sites to review KPI performance and create supporting action where required
- You will act commercially, explore new opportunities, income streams and routes to market Spotting sales opportunities at every step
- You will be involved in operational elements such as stock level checks and performing admin controls for your stores
- You will promote a customer-centric culture - our customers are at the heart of everything we do
- You will also provide strong leadership to your team, engaging your colleagues to ensure high performance culture

Whilst at the Branch of Excellence, you will be striving for success - and we are here to support you with that We offer bespoke training courses that will develop your skillset and will provide you with all the tools to be thrive here at HSS.

**What you’ll need to join us**:

- Friendly telephone manner
- Committed to delivering exceptional customer service and eager to assist
- Proficient in meeting and exceeding performance targets and Key Performance Indicators (KPIs)
- Proactive and positive outlook, consistently seeking solutions
- Enthusiastic about continuous learning and expanding product expertise
- Demonstrates effective leadership abilities
- Holds a valid driver's license

**What do you get back?**

We want to make your time at HSS as rewarding as possible As well as full work wear and PPE provided with a full induction on entry to your new position, here are just some of the benefits you have access to when you join:

- Competitive salary with access to our group pension plan
- Life assurance is provided at twice your basic annual salary
- Holiday allowance of 20 days increased to 25 days when you hit 5 years of service
- Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
- FREE Hire from our core range, with 50% off for friends and family
- Wide range of wellbeing and healthcare support including: Mental Health First Aiders
- A free Employee Assistance Programme, available to you 24/7 all year round A Healthcare Cashplan, claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, counselling and much more. Ongoing training and development through our Learning Lab

Be recognised with awards in areas such as Long Service and have your say on we can continue to improve with our annual surveys Discounts and cashback on our perks site with a huge range of purchases including restaurants, gym memberships and lots more You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle to Work and more

**Who are HSS?**

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**Job Type**: Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: On the road

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