Senior Customer Advisor

7 months ago


North West London, United Kingdom HSS Hire Full time

Here at HSS, we are currently looking for an enthusiastic **Senior Customer Advisor **to join the retail sales business division covering our North West London stores, where you will play a key role in delivering unbeatable service to our customers and pushing for continuous revenue growth.

You'll be the face of our business and the front line for customer interaction, you will also be able to really hone in on your business strategy skills alongside our wide and supportive network of HSS Branch and Merchant Managers.

**So, what will you be doing as a Senior Customer Advisor?**
- Covering multiple sites, you will drive the strategy at a regional level, ensuring revenue growth, profitability and customer loyalty
- You will execute sales plans, raising new orders and developing customer pipelines
- You'll champion all services promoting cross selling opportunity
- You will drive commerciality and local business building plans within the sites to review KPI performance and create supporting action where required
- You will act commercially, explore new opportunities, income streams and routes to market Spotting sales opportunities at every step
- You will be involved in operational elements such as stock level checks and performing admin controls for your stores
- You will promote a customer-centric culture - our customers are at the heart of everything we do
- You will also provide strong leadership to your team, engaging your colleagues to ensure high performance culture

Whilst at the Branch of Excellence, you will be striving for success - and we are here to support you with that We offer bespoke training courses that will develop your skillset and will provide you with all the tools to be thrive here at HSS.

**What you’ll need to join us**:

- Friendly telephone manner
- Committed to delivering exceptional customer service and eager to assist
- Proficient in meeting and exceeding performance targets and Key Performance Indicators (KPIs)
- Proactive and positive outlook, consistently seeking solutions
- Enthusiastic about continuous learning and expanding product expertise
- Demonstrates effective leadership abilities
- Holds a valid driver's license

**What do you get back?**

We want to make your time at HSS as rewarding as possible As well as full work wear and PPE provided with a full induction on entry to your new position, here are just some of the benefits you have access to when you join:

- Competitive salary with access to our group pension plan
- Life assurance is provided at twice your basic annual salary
- Holiday allowance of 20 days increased to 25 days when you hit 5 years of service
- Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
- FREE Hire from our core range, with 50% off for friends and family
- Wide range of wellbeing and healthcare support including: Mental Health First Aiders
- A free Employee Assistance Programme, available to you 24/7 all year round A Healthcare Cashplan, claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, counselling and much more. Ongoing training and development through our Learning Lab

Be recognised with awards in areas such as Long Service and have your say on we can continue to improve with our annual surveys Discounts and cashback on our perks site with a huge range of purchases including restaurants, gym memberships and lots more You will get the choice of other flexible benefits that work for you through our Benefits portal - you pick the benefits you want such as Critical Illness Cover, Cycle to Work and more

**Who are HSS?**

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**Job Type**: Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: On the road



  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    Join Our TeamWe are looking for experienced mortgage advisors to join our team at Online Mortgage Advisor. As a Senior Financial Advisor, you will be responsible for providing high-quality mortgage advice to clients across the UK.Estimated Salary: £45,000 - £65,000 per annum (dependent on experience and qualifications)Company OverviewWe are a...


  • North London, United Kingdom Holt Recruitment Ltd Full time

    Senior Service Advisor - £31,000 – Main Dealership – North LondonOur client, a main dealership in North London is looking for a high-performing Senior Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Mon-Fri 8am-6pm 1 in 4...


  • North West, United Kingdom Page Personnel Full time

    This role requires a Temporary Customer Service Advisor who can provide exceptional customer service support for a not-for-profit charitable organisation based in Manchester. Client Details This organisation is a well-established, medium-sized charity dedicated to improving the lives of the local community. With a strong presence in Manchester, it has been...


  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    We are recruiting for an Expert Mortgage Advisor to join our team at Online Mortgage Advisor. As an advisor, you will be responsible for providing high-quality advice to clients on various types of mortgages and protection products.You will need to have a minimum of 2 years of mortgage advisory experience and be fully CeMap qualified. We are looking for...


  • North West, United Kingdom Time Recruitment Solutions Ltd Full time

    Multilingual Customer Service Advisor Manchester City Centre £24,000 Hybrid working & flexible working Great benefits package We are closely partnered with a large European Insurance company who offer flexibility, a great overall package and the ability to truly build a career. They are looking for an individual with additional linguistic skills that can...

  • Senior Style Advisor

    2 weeks ago


    West End, United Kingdom Zachary Daniels Recruitment Full time

    Senior Style Advisor | Carnaby Street | Up to £34,000 | Fashion The Brand Zachary Daniels are currently recruiting for a senior style advisor for an authentic and unique fashion store in Carnaby Street London! The Role The Senior Style Advisor is a brand ambassador who inspires confidence in customers and the team. They are accountable for building a...

  • Senior Style Advisor

    2 weeks ago


    West End, United Kingdom CV-Library Full time

    Senior Style Advisor | Carnaby Street | Up to £34,000 | Fashion The Brand Zachary Daniels are currently recruiting for a senior style advisor for an authentic and unique fashion store in Carnaby Street London! The Role The Senior Style Advisor is a brand ambassador who inspires confidence in customers and the team. They are accountable for...

  • Senior Legal Advisor

    3 weeks ago


    North West, United Kingdom Blue Pelican Group Full time

    Senior Legal AdvisorWe are seeking an experienced Senior Legal Advisor to join our team at Blue Pelican Group. This is a fantastic opportunity for a senior solicitor/partner/consultant to expand their career in a well-established and growing law firm.The firm provides exceptional legal services to clients across various sectors, including Private Client,...


  • London, United Kingdom Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • West Bromwich, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

    Customer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for customer...


  • West Bromwich, United Kingdom CV-Library Full time

    Customer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for...


  • West Bromwich, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

    Customer Service AdvisorWest Bromwich£24,500*This location is near a tram line.Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.To provide a contact point for customer and...


  • London, United Kingdom Tide Recruitment Full time

    **Senior Customer Services Advisor **Hybrid working - Regional travel around South East of EnglandFull time, Permanent position £38,000 - £42,000 **Summary**Tide Partnership is proud to be working with a home health and social care provider who is looking to grow its Sales/Business Development team by recruiting a Senior Client Services Advisor. This is a...


  • London, UK, UK, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for...


  • Greater London, United Kingdom Agent Provocateur Full time

    Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for...

  • Senior Service Advisor

    2 months ago


    West Bridgford, United Kingdom CV-Library Full time

    Senior Service Advisor - Nottingham About the Company Our fantastic client, a family owned and run business for over a century, are looking to add a new Senior Service Advisor to their team. The Group now operates out of 14 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire,...


  • London, Greater London, United Kingdom Resident Advisor Full time

    **Job Description:** Senior Android Developer for Electronic Music PlatformAbout Us:Resident Advisor (RA) is a pioneering music media brand that has been a cornerstone of the electronic and dance ecosystem since 2001. With a global audience of over 6 million monthly users, we aim to bring together the world's electronic music communities through our...