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Senior Service Advisor

2 months ago

West Bridgford, United Kingdom CV-Library Full time

Senior Service Advisor - Nottingham

About the Company
Our fantastic client, a family owned and run business for over a century, are looking to add a new Senior Service Advisor to their team. The Group now operates out of 14 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.

Contract Type - Permanent

Salary - £27,000

Working Hours - 08:30am – 5:00pm Monday to Friday (40 Basic Weekly Hours plus 1 Saturday per month)

Senior Service Advisor Responsibilities
This is an excellent opportunity for an experienced Service Advisor to join a successful brand and exciting dealer group. The successful candidate will be given training and progression opportunities..

* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.

* Answering the telephone & dealing with customer enquiries.

* Dealing with customer enquiries on the Service Reception counter.

* Liaising with the team of technicians.

* Managing the shifts work load in accordance with customer expectations.

* Managing service bookings on day to day basis

* Liaising with Subcontractors to arrange works and chasing when required

* Keeping customers up to date with requests, costs and authorisations

* Complete estimates accurately, clearly and quickly

* To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner

.

Employee Benefits

* 22 days annual leave PLUS statutory holidays.

* Paid Overtime

* Increased holiday entitlement with length of service.

* Recruitment incentive awards - employee referral scheme.

* Healthcare scheme.

* Cycle to work scheme.

If you are an service advisor with knowledge of the automotive industry please apply or give me a call for a confidential chat