Customer Service Advisor
2 weeks ago
Our Client is looking for a Customer service representative to join their team ASAP, the role is a Temp to Perm opportunity.
Monday to Friday 8am-4.30pm
Salary £23,205
Do you drive and able to work in Fen Drayton, please do read on to see if you can do the below:
- To support the customer care department, processing orders using in house software, and following up the after-sales to ensure all interactions with customers and production are dealt with in the most professional and efficient manner and any exceptions are managed quickly and if appropriate, escalated
- Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness
- Ensure that all communication with team members is constructive and compliant to agreed time-frame and quality parameters
- Ensuring paperwork is filed correctly and archived each month
- A general support for the office manager and team leaders in the order processing and customers service teams. Direct Reportees
- Effective and clear communication both internally and externally on the barriers affecting success and a robust plan to eradicate and drive positive change
- To greet all customers on telephone in a friendly and welcoming manner
- To deliver accurate order logging and uploading data to start process
- To affect the printing of orders to start the order process paperwork cycle
- To ensure that all customer quotes are completed within 24 hours
- To verify that all customer orders
- To follow up on quotes
- To evaluate orders and inform customers of discrepancies, liaising with your team, including handovers
- To manage company correspondence, complaints, and queries in an efficient and timely manner
Please do give us a call if you feel the above is for you - 01733 207677
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Dawn Wesby
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