Account Handler

3 weeks ago

Liverpool, United Kingdom SEKO Logistics Full time

**Account Handler - Knowsley**

**About Us**

At SEKO, expert logistics and supply chain management is what we do. We deliver award-winning Ecommerce Solutions, Value-Added Freight
Forwarding and specialist White Glove Services - empowering our clients with the tools to achieve remarkable growth across borders.

To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who want to share in the future success of the business. We’re always looking for ambitious, dedicated, and problem-solving individuals to join us in providing game-changing solutions for our clients.

**Job Purpose of the Account Handler**:
The purpose of this role is to provide excellent client care and service to all external and internal inquiries. Responding in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded.
Promoting a positive client experience of Seko.

**Key responsibilities of the Account Handler**:

- First point of contact for all client enquiries
- Responsible for logging, progressing, and resolving client enquiries & concerns within agreed timeframes
- Producing client reports (KPI) in line with their requirements on a daily/weekly/monthly basis
- Dedicated point of contact for named contracts as agreed by line manager
- Escalating, where necessary any potential or unresolved issues to the management team on behalf of clients
- Building & developing excellent working relationships with clients to ensure Seko is the Preferred Logistics Solution
- All associated administrative tasks

**Skills and qualifications of the Account Handler**:

- GCSE or equivalent in English & Maths
- Excellent communication skills both oral & written
- Attention to detail
- Works well under pressure
- Minimum of 2 years in a client services environment
- Good PC skills in all Microsoft Office packages (Essential) & WMS

(Warehouse Management System - Desirable)

Permanent
37.5 hours per week
Monday - Friday

**Compensation and benefits of the Account Handler**:

- Pension scheme (5% employee, 3% employer contributions)
- Referral scheme
- Death in service (4x salary)
- Private healthcare after 1 year service
- 25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years’ service
- Employee assistance programme

**Job role: Account Handler**

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00 per year

**Benefits**:

- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- client services: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: NWDC9

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