Tutor

**The Role**

To digitally deliver high impact, engaging and interactive employment skills to groups of participants. The groups will require focussed digital skills training such as CV writing, transferable skills analysis, job search and interview skill preparation to help them move on to achieve and sustain new employment.

**This is an office based position with a salary of £26,150.**

**You will be **
- Facilitate face to face or digital employability sessions to groups of participants
- Select appropriate facilitation methods or activities, design and develop interventions which meet participant requirements to develop realistic job goals and career paths
- Manage participants both face to face and virtually, encouraging participation and ongoing engagement with employability interventions
- Work collaboratively with operational teams to offer high impact and engaging training solutions to meet a range of participants needs including mock interviews, ‘how to’ sessions and other work preparation activities
- Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to participants, both remotely and face to face
- Provide advice, guidance, and challenge where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure realistic job goals
- Create and manage innovative content for our social media platforms
- Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
- Drive our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintain participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements
- When delivering training remotely ensure appropriate digital technologies are being utilised with an appropriate delivery environment that supports privacy and confidentiality of attendees.
- Carry out any other ad hoc duties in line with delivery program requirements.

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- Experience of delivering high impact, engaging and interactive group training sessions
- Experience of working in a customer focused, results driven environment
- Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.
- A recognised teaching or Ttaining qualification
- Knowledge of recruitment legislation and the local labour market.
- Knowledge and experience of the employability sector.

**Key Competencies**:

- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**...a rewarding career that makes a genuine difference to people’s lives.**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap

**Additional information**

**Equality, Diversity, and Inclusion**

**Disability confident employer and Access to work**

As a Disability confident employer, we work in partnership with other organisations’ to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

IND3

**Mission**:To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local fron