Engagement Consultant

4 weeks ago

Dunfermline, United Kingdom The Fedcap Group Full time

We are currently recruiting for an **Engagement Consultant **to join our existing team.

**Salary: £26,150**

**Location: Dunfermline**

**The Role**

The **Engagement Consultant **is responsible for securing suitable individuals onto the provision by establishing and maintaining meaningful relationships with Job Centres, local referral agencies and the community, with the overall objective of supporting individuals find meaningful and sustainable employment.

**You will**
- Deliver performance against agreed service levels and performance indicators such as quality and number of successful referrals.
- Address participants potential barriers to employment, providing advice and guidance where appropriate to develop customer's capability in the referral process ensuring they have the necessary, challenge constructively, supporting the participants skills and confidence.
- Identify, structure and recommend vacancy and training solutions, working in close consultation with your team of Employer Solutions Consultants and Tutors to meet the specific needs of participants and employer’s needs.
- Observe and adhere to our customer service standards so that all customers are provided with consistent standards of service and quality aligned to company policies, procedures and contractual, requirements.
- Create and manage innovative content for our social media platforms
- Maintain accurate and timely IT, systems and administration relating to the participant and programme requirements.
- Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are always protected.

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- A great communicator who strives to always deliver enthusiasm & confidence.
- Digitally savvy with the ability to provide others the appropriate levels of support using technology whilst maintaining accuracy.
- Someone who has the ability and experience of supporting, coaching and developing in a face to face and remotely.
- Customer orientated and driven by results gained from quality of service, willing to put the participants at the heart of everything you do.
- Someone who loves a fast-paced working environment that has set result and targets.
- Able to adapt to difficult or challenging situations when required.
- Empathetic and understanding of barriers unemployed individuals currently face.
- Ability to establish and maintain relationships with a diverse range of stakeholder.

**Key Competencies**
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What’s in it for you **

**A rewarding career that makes a genuine difference to people’s lives.**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap

**Additional information**

**Equality, Diversity, and Inclusion**

**Disability confident employer**

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

INDHP

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