Planning Assistant Business Support

3 weeks ago

Northampton, United Kingdom Opus People Solutions Full time

**Planning Assistant (Business support)**

**Pay**: £11.08 per hour

**Length**: 3 months

**Days/Hours**: 8 to 4 and 9 to 5 Monday to Friday (37 hours per week)

**Location: One Angel Square**

Opus People Solutions are recruiting on behalf North Northamptonshire council for a Planning assistant/Business support Officer, to assist in the assessment, planning and procurement of new and amended transport requests and ensure that the service meetsthe demands and any specialist requirements of the service user. To support the Transport Team in delivering and maintaining a high standard of efficient transport provision.

This is a frontline service within Highways and Waste provides transport to vulnerable adults and children including those with special educational needs. It also provides transport for mainstream children and looked after children.

Main Responsibilities.

- Assist, and where necessary, carry out planning of transport requests, which will include communicating with schools, service users, social workers, care managers, establishments, parents and policy makers. Ensure that the provision of transport is efficientwhilst at the same time meets the individual needs of the service user.
- Carry out all administrative tasks required for the successful delivery of transport planning.
- Maintain all relevant databases and routing systems in order to ensure that accurate records are kept.
- Liaise with parents/carers and schools on matters of pupil misbehaviour and liaise with the compliance team where necessary.
- Respond to all calls, which at times may be difficult and emotional from parents, in a professional and sympathetic manner. Build good relationships with our customers and give clear and accurate advice. Where necessary be prepared to make difficult decisions,ensuring that consistency in decision making is maintained.
- Assess client information received from all sources to determine if there are health and safety implications that will need a risk assessment and ensure that these are received and considered during planning.
- Continually review current transport arrangements to ensure that the quality of the provision is still of a high standard and that the Council is receiving best value for money.
- Ensure all client information is kept confidential in accordance with the Data Protection Act and GDPR and demonstrate awareness and understanding of Equal Opportunities to ensure equality during the planning process and mitigate the possibility of challengesfrom parents/carers and other agencies.
- To ensure that the Health and Safety culture is maintained throughout the team and is inherent in the decision-making process to ensure the welfare of all service users and staff associated with the service both internal and external.
- Support and where appropriate be responsible for ensuring that all relevant service standards and KPI's are achieved.

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