Customer Care Advisor

1 month ago


Gillingham, United Kingdom Kingsferry Full time

**Join us on the journey...**:
**What you'll do...**
- Answering inbound calls from customers promptly and making outbound calls when required
- Responding professionally to incoming customer communications and requests and providing prompt resolutions
- Accurately loading bookings onto the relevant systems
- Arranging Eurotunnel, ferry, hotel bookings and other additional services
- Checking client itineraries to ensure that services are delivered in compliance with Drivers Hours legislation
- Generating invoices for customers and raising credits when required
- Dealing with any complaints within published timeframes and ensuring effective resolutions are actioned
- Utilising the CRM system to manage work flows and cases to ensure that work is completed effectively and efficiently
- Following processes for the delivery of our services in support of the various Sales teams
- Achieving personal KPIs

**What you'll need...**
- Must be experienced in providing exceptional customer service
- Proven ability to build strong relationships with a range of customers, partners/Third party suppliers in order to deliver effective customer service
- Must have experience of handling customer calls in a fast paced environment.
- Ability to multi-task
- Proactive approach to operational requirements
- Ability to work well as part of a team
- Proven experience of working collaboratively with cross functional teams
- Excellent and effective communication skills across all channels
- Ability to work to tight deadlines, hit targets, organise and prioritise responsibilities
- Ability to liaise with internal teams and external partners to deliver clients’ requirements
- Enthusiastic and ambitious individual with a flexible approach to work

**What we offer in return for your hard work and commitment...**
- Free Bus & Coach travel for yourself
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
- 50% discount for friends and family on full fares on our coach services
- Private healthcare scheme
- Extra Miles
- recognition scheme
- My Staff Shop - Retail, gym and entertainment Discounts and wellbeing initiatives
- Free coach pass for you and a family member on National Express scheduled services
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.


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