Client Services Administrator

1 week ago


Gloucester, United Kingdom Benefact Group Full time

**Working hours**:35 hours per week, Monday to Friday

**Duration**:6 Months - Fixed Term Contract

**Location**:Gloucester

**Job Ref**:REQ201702

**About the role***:
**Ecclesiastical Planning Services**, who are proudly part of **Benefact Group**, are looking for a **Client Services Administrator** to join our **Gloucester** office.

The role holder will contribute to defined service delivery by acting as part of a processing and administration team within** Ecclesiastical’s** Funeral Planning department.

**Key responsibilities**
***:

- Support the team with day-to-day administration, ensuring delivery of excellent customer service within agreed SLAs
- Take ownership and proactively deal with client matters arising through all channels of communication
- Liaise with funeral directing partners and third party suppliers
- Keep accurate records using the Company’s customer relationship management system (CRM)
- Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s “right first time” approach
- Perform Ad-hoc tasks for the wider department

***:
**Knowledge, skills and experience**
***:

- Excellent written communication
- Experience of Microsoft packages e.g. Word and excel
- Proven organisational skills
- Flexible attitude and approach and excellent team player

**What we offer**
***:

- A competitive salary - let's discuss it
- Flexible working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme up to 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Up to £300 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications

**About us***:
**Benefact Group** is a unique international financial services group made up of over 30 businesses. We are owned by a charity and currently the 3rd largest corporate donor in the country, having given away £200 million since 2016. We have an ambitious plan to become the number one corporate donor with strategic objectives in place to double the groups size over the next five years.

We believe it’s essential to attract, empower, grow and reward talented people offer career opportunities and personal development through a fantastic learning and career framework. Luckily for us, the nature of who we are - our giving ethos, our 135 year history and the diversity of what we do - has built a culture of kindness, of great ambition, of passionate people driven to do better and be better.



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