Resident Liaison

6 months ago

Greenwich, United Kingdom PBM Property Management Full time

**Job description**:
Are you ready to work at the heart of the O2 and London's new vibrant neighborhood? We're hiring a Concierge who has skills in key management, parcel handling, patrol duties, and Health & Safety services. Get involved in maintaining the seamless operation and security of our stunning residential buildings on Greenwich Peninsula.

We are currently seeking a Flexible Shift Worker on a zero-hour contract basis. Enjoy the flexibility of working variable hours based on our needs and your availability, with short notice shifts.

As part of our team, you'll handle residents' issues across the Peninsula, making a positive first impression. The Concierge role involves providing personalised service to all visitors at our desk.

Join us in shaping Greenwich Peninsula into a vibrant and welcoming community.

**Overview**:
**Role**:

- Previous experience in a similar role within the hospitality, property management, or security industry is highly desirable.
- Strong organisational skills with the ability to multitask and prioritise responsibilities effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required.

**Customer Service**:

- Provide exceptional customer service to residents, fostering a welcoming community environment through proactive engagement.
- Act as the main point of contact for resident inquiries and concerns, addressing them promptly and professionally.
- Assist residents with various tasks, including amenity bookings and maintenance coordination.
- Maintain accurate activity logs for a smooth transition between shifts.

**Key Management**:

- Maintain precise records of key issuance to residents, contractors, and staff.
- Implement security measures to safeguard key storage areas and prevent unauthorized access.

**Parcel Handling**:

- Receive, log, and distribute incoming parcels to residents in a timely manner.
- Notify residents promptly of package arrivals and facilitate collection or delivery.
- Ensure organized parcel storage and efficient retrieval processes.

**Patrol Duties**:

- Conduct regular patrols to monitor residential premises for security breaches or suspicious activities.
- Pay close attention to detail, pre-empting potential issues.
- Respond promptly to security alarms or emergencies.
- Collaborate with security personnel or law enforcement agencies as needed to ensure resident safety and property security.

**Job Type**: Zero hours contract

Schedule:

- 12 hour shift
- Day shift

Work Location: In person

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