Station Co

4 months ago

London, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
Provide a high level of service and administrative support to the Area Management team, ensuring that all customer service related station activities operate efficiently.

Proactively facilitate, promote and enhance cross functional support and communication across all SWR teams at Waterloo.

Promoting excellent service to both internal and external customers. Developing high levels in courtesy, communication and information throughout Waterloo customer service activities.

**Your main responsibilities will be**:

- Ensure your personal safety and that of others, including that of visitors and contractors, at all times
- Provide a safe, courteous and helpful service at all times.
- Ensure you wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
- Proactively support members of the customer service team in delivering a consistently high level of customer service.
- Comply with the Rules as defined by South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation.
- Answer enquiries and provide information across the SWR functions in the London area, particularly during times of disruption.
- Check equipment, and take action by correcting or reporting any faults.
- Undertake additional tasks as required by the local manager applicable to the role.

**As a minimum, you will need to have**:

- Resilience and the ability to cope in a pressured environment
- Very good communication skills
- High level of customer focus
- Good level of numeracy
- IT skills

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**About the location**:
London Waterloo train station, situated in the heart of the UK's capital, opened in 1848 and is currently Britain's largest and busiest station. Within walking distance of Waterloo is the London Eye, Westminster Bridge, BFI IMAX, the South Bank and The Old Vic theatre, as well as great connections to all London attractions. It is easily accessible by public transport and is home to a large mix of national brands and restaurants.

**Working pattern**:
Working an average of 37 hours per week over 5 days

Monday to Saturday: Early: 0700-1430, 0700-1500, Late: 1430-2230; Monday to Saturday plus rostered Sundays 0830-2230; although Sundays are outside the average 5 day, 37 hour working week.

**The Reward**:
In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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