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Pet Health Advisor

7 months ago

Edinburgh, United Kingdom Vets for Pets Full time

Vets4Pets Fort Kinnaird are hiring
We are searching for the final few colleagues to complete our PHA team of 6.

Role: Pet Health Advisor (PHA) - a new way of managing the client journey in our clinic. This role is currently in development. The role in the main is client focused.
- Overtime (expected)
- Pay: Starting salary £11.00/hr (6 months), £11.50/hr thereafter
- Experience in client facing roles essential
- Pet handling experience and/or qualifications not essential but an advantage
- Professional appearance necessary
- Benefits: See below
- Location: Vets4Pets Fort Kinnaird, Edinburgh

Do you thrive on delivering a personalised service? Do you care about the quality of the service you provide? Do you enjoy being active in your work? Are you keen on a workplace that strives for attention to detail? Do you like to develop procedures and processes that streamline workflow? Want to work in close proximity to pets and vets and help pets get healthier?

We are offering you the chance to join our busy, hands-on team in Fort Kinnaird as a Pet Health Advisor.

What does a typical day look like?
Your focus will be to provide a leading service to our clients and outstanding care for their pets - you will be the intimate link between the pet owner and the clinical team. Your ability to build strong relationships with our clients, their pets and the team is critical to your success.

Who we are looking for:

- We require a Pet Health Advisor who can demonstrate calmness, composure in difficult situations and is accommodating of the clients’ needs and expectations.
- We want to see support, care and compassion in your interactions with clients and their pets.
- Excellent personal presentation and professionalism is important to us.
- Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.
- We are a results focused clinic and are looking for individuals that can provide solutions for clients whatever the challenge.
- The role is 35 hours a week and will include 1/3 weekend rota. During the week you will work 3 full days. Flexibility and overtime will be required to cover colleague absence.

Would suit:

- Vet Care Assistant/Animal Care Assistant or Kennel assistant who thrives in the client care sector of the pet industry.
- An individual from a fast paced client facing environment who is looking for something different and something progressive and has a passion for animals.

Does this sound like you?
If so, get in touch today
Location: EH15 3RD