Continuity of Business Coordinator

2 weeks ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

**Role Overview**:
**Responsibilities**:

- Ensure Continuity of Business (CoB) Plan Maintenance; annually, review, update and obtain approval for the Business Impact Analysis (BIA), Business Recovery Plans (BRP), Crisis Management (CMP) plans and Cyber Playbook per CoB Policy mandated compliance dates
- Ensure Country is in full compliance with Citi CoB Policy & Standards and Citi meets all local regulatory CoB requirements
- Use CoB and business knowledge to advise the business on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk/impact more efficiently and effectively
- Coordinate Denial of Service, Denial of Access, CMT Tabletop and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set
- Oversight of CoB training and business-level awareness programs
- Support the execution of the CoB program via the corporate CoB tool set (e.g. CoBTRAC, CENS, ICoBQ)
- Act as the CoB regulatory and audit interface for the country.
- Ensure adequate level of in-country CoB engagement, competency, and independent risk management
- Crisis Management: Country Implementation of OEM and CoB Crisis Management Standards, Pandemic Coordinator responsible for delivering all requirements as outlined in the CoB Pandemic Operating Plan (POP). Responsible for ensuring the ECCMP / Country Level Crisis Management Plan is complete, compliant, and maintained according to CoB/OEM Crisis Management Standards. Proactively respond to and manage crisis events impacting the Country, invoke the Crisis Management team as needed. Manage Crisis Management exercises
- Ensure Employee Contact information is accurate including home, cell and alternate phone numbers for Crisis Communication purposes
- Evaluate Work Area Recovery Strategies and work with the businesses to optimize ensuring sufficient resiliency to support critical functions
- Perform compliance related requirements and ensure corrective action plans are closed within required timeframes
- Ensure oversight of business unit compliance with local/regional regulations in conjunction with regional Business Continuity Management Teams
- Support and implement Regional or Global Continuity of Business Initiatives at a country level
- Maintain up-to-date knowledge of the status of all CoB programs and initiatives in the country
- Influences and negotiates with senior leaders across functions
- Participates and communicates with professional external parties as needed
- Provide end to end oversight on COB CSC Functions based on the country
- Represent the COB function on CSC level management and governance forums, provide relevant update to the local COB staff members
- Oversee regulation in Russia in addition to Kazakhstan and act as SME to support development of action plans and local CoB documents
- Provide technical expertise to Third Party CoB execution program
- Participate in BRD review and UAT testing for CoB tools
- Any other regional global activities / system implementation

**Qualifications**:

- Technical profile of high education and background
- Business Continuity and audit / compliance / controls experience is desirable
- Good level of understanding of the core BCM disciplines, BCI or other BCM certification is a plus
- Must be able to interface and coordinate work efficiently and effectively with business partners at all levels of the organization
- Demonstrable experience of building and sustaining productive business focused relationships
- Excellent follow-up skills with attention to detail and ab

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