Business Analyst

6 days ago

Northallerton, United Kingdom Advantage Resourcing Full time

**Business Analyst**

**Start: ASAP initially until Dec with view to extend.**

Advantage Resourcing are recruiting on behalf of our client's Business Change Team for a Business Analyst to identify options for change to achieve service improvements and deliver savings to the organisation.

This role permits hybrid working but you will need to work onsite once a week in Northallerton, North Yorkshire.

This includes changes to organisational structures, business processes, technology, culture and ways of working for both back office and frontline staff.

This role will involve undertaking business analysis, requirements definition, organisational design and business process improvement activities working closely with other staff across the Technology and Change service and service experts across the organisation.You may also be required to line manage staff in supporting roles.

**Skills and Experience**
- Good understanding of business change methodologies such as process mapping, Lean, Rapid Process Improvement, BPR, and human-centred design.
- Good knowledge and understanding of requirements elicitation and UX analysis techniques, e.g. user stories, customer journey mapping, user research and business process testing.
- Understanding of programme and project management methodologies inc. agile programme and project management.
- Good knowledge and understanding of what constitutes a robust business case including performance and financial information
- Knowledge and understanding of HR implications relating to organisational change.
- Good functional understanding of key technologies (e.g. business intelligence, CRM, mobile computing, data integration, cloud computing) to support transformation.
- Experience of leading business analysis activities to identify operational problems and opportunities on medium to large projects, e.g. where savings in excess of £100,000 pa are anticipated.
- Experience of running workshops with a range of stakeholders, including customer and/or community representatives, following a business change methodology such as Lean or BPR
- Experience of writing and presenting proposals to senior staff including directors.
- Experience of preparing business cases for change including supporting financial and performance data
- Experience of providing customer facing presentations, negotiations, meeting facilitation, and conducting interviews with service area staff including senior managers
- Evidence of working with service experts and customers to devise creative solutions to service-based issues
- Demonstrable experience as a business analyst / change analyst / in a customer/client facing environment
- Experience in reviewing requirements, specifications and defining test conditions

Submit your CV now to be considered for this great opportunity helping a public sector client in North Yorkshire.

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