Luxury Showroom Manager

5 months ago


Bristol, United Kingdom Quorn Stone Full time

**About us.**

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

**The role**

We are looking for a showroom manager who will manage the running of our showroom in Bristol, essentially, you will be the “go to person” for the showroom.

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

**Additional Responsibilities**
- Management of a small sales team
- Welcoming customers to the showroom and building relationship with clients
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
- Ability to problem solve
- Management of the showroom diary and appointments online
- Updating the CRM system with relevant client information and daily activity
- Health and safety needs for the showroom
- Occasional travel to Leicestershire
- Excellent customer service skills and outstanding time management and organisation skills are essential
- The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
- Commercially minded and a proven ability to demonstrate driving sales
- A background in design/interiors/creative industry
- Exceptional attention to detail
- Enthusiastic and hands on - this is a busy, fast-paced company
- A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
- Experience of using your own initiative and anticipating future needs
- Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
- High end retail experience desirable

What we offer
- A great place to work with a friendly and welcoming team
- Competitive salary
- Bonus structure
- Employee assistance programme
- Additional leave through years of service
- Company events
- Company pension
- Employee discount
- Free on-site parking

**Hours...**

**Monday - Friday **09:00 - 17:00 (inc 30 min unpaid lunchbreak)

**Saturday **09:00 - 16:30 (inc 30 min unpaid lunchbreak)

**Sunday** Closed

Days off will be Sunday and one day in the week.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Store discount

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- BS8 2QN: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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