Customer Service Supervisor

1 week ago


Portsmouth, United Kingdom University of Portsmouth Full time

**Professional Services**

**Sport & Recreation**

**Customer Service Supervisor**

**Employment type: Permanent**

**Employment basis: Full-time**

**Salary: £24,285 - £27,929 per annum**

**Post number: ZZ008186**

**Date published: 17 February 2023**

**Closing date: 26 February 2023**

**Interview date: 08 March 2023**

We are looking for an excellent individual who is able to work as a Customer Service Supervisor with a real passion for sport and experience of working in a busy office or reception environment to work as part of the customer service team. In this role, you’ll play a key part in ensuring the smooth running of the front of house reception activities in our state of the art new indoor sports facility.

Ravelin Sports Centre is an outstanding new public sports centre in Portsmouth, the £57M sports centre’s superb facilities include a 25m 8 lane swimming pool, 175 station fitness suite, climbing wall, ski simulator, café and community orchard set in historic parkland.

**We’ll be looking for you to demonstrate experience of**:

- Office/Reception experience gained in a high volume, busy, process driven working environment
- Delivering a high level of customer care to all users
- Communicating effectively face to face with customers and over the phone

**Additional essential responsibilities include**:

- Processing memberships, taking bookings and managing customer accounts using the Leisure Management System (Gladstone)
- Providing customers with information or directing them to the applicable information sources
- Overseeing and contributing to the front of house administration duties
- Supporting the Sports Systems and Services Manager with service requests and basic system configuration tasks

Full details of the responsibilities and duties of the role, as well as the skills, experience and personal qualities we are looking for, can be found in the further particulars document attached to this advert.

The post holder will work a 37 hour week, with your working hours on a shift based system which will include the requirement for you to work early mornings, evenings, weekends, University Closure days and Bank Holidays over a 362 day a year service.

Our values are simple, we’re customer-centric, we’re developing excellence in all areas, we’re creating opportunities all with the focus of improving physical activity. If you share our values, share our ambitions and have the abilities to contribute to our success we’re keen to hear from you.

The University of Portsmouth believes this role

Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.

Information about us and our benefits.



  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Professional Services** **Sport & Recreation** **Customer Service Supervisor** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ008186** **Date published: 17 February 2023** **Closing date: 26 February 2023** **Interview date: 08 March 2023** We are looking for an excellent...


  • Portsmouth, United Kingdom cms Full time

    **Technical Services Supervisor** **Location; Portsmouth** **Salary; up to £38,000 depending on experience** **Temp / temp - perm** **Monday - Friday 40 hour week** **Technical background - essential**: - Recruiting on behalf of a Multi-National established Facilities Management company on a contract based in Portsmouth the Technical Services Supervisor...


  • Portsmouth, United Kingdom Babcock Full time

    **Job Title: Service Desk Shift Supervisor** **Location: Lakeside, Portsmouth** **Compensation: £29,500 + Benefits** **Role Type: Full time / Permanent** **Role ID: SF46090** **Make a Difference** We are seeking a motivated Service Desk Shift Supervisor to join our business, as part of the 12x7 shift team within the Technical Service Desk. You'll be...


  • Portsmouth, United Kingdom Babcock International Full time

    **Service Desk Shift Supervisor**: - Location: Portsmouth, GB, PO6 3EN Bristol, GB, BS11 0YA Warrington, GB, WA4 6HL Leicester, GB, LE3 1UF Plymouth, GB, PL1 3JB- Onsite or Hybrid: Hybrid**Service Desk Shift Supervisor** **SF49503** **Hybrid working arrangements available.** **Location: United Kingdom (Bristol, Portsmouth, Leicester, Plymouth,...


  • Portsmouth, United Kingdom Pavers Full time

    We have a part time Supervisor-Temporary opportunity to join our Pavers team in Stansted Park Garden Centre, Rowlands Castle on a 22 hours per week 3 month temporary contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Supervisor** Are you **passionate** about achieving sales...

  • Supervisor -temporary

    2 weeks ago


    Portsmouth, United Kingdom Pavers Full time

    We have a part time Temporary Supervisor opportunity to join our Pavers team in The Boardwalk, Port Solent, Portsmouth on an 18 hours per week temporary 6 month contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Supervisor** Are you **passionate** about achieving sales...

  • Supervisor -temporary

    2 weeks ago


    Portsmouth, United Kingdom Pavers Full time

    We have a part time Temporary Supervisor opportunity to join our Pavers team in The Boardwalk, Port Solent, Portsmouth on an 18 hours per week temporary 6 month contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Supervisor** Are you **passionate** about achieving sales...

  • Supervisor

    1 month ago


    Portsmouth, United Kingdom Polo Ralph Lauren Full time

    Are you an experienced and dynamic leader with a passion for retail management? Are you looking for a challenging opportunity to utilize your skills and drive success in a fast-paced retail environment? If so, we have an exciting opportunity for you to join our team as a Supervisor. At Polo Ralph Lauren, we are a leading retail organization committed to...

  • Supervisor

    2 weeks ago


    Portsmouth, United Kingdom Polo Ralph Lauren Full time

    Are you an experienced and dynamic leader with a passion for retail management? Are you looking for a challenging opportunity to utilize your skills and drive success in a fast-paced retail environment? If so, we have an exciting opportunity for you to join our team as a Supervisor. At Polo Ralph Lauren, we are a leading retail organization committed to...

  • Supervisor

    3 weeks ago


    Portsmouth, United Kingdom Dune Full time

    Dune is looking for a Supervisor to support the management team, driving KPIs and taking the customers on a journey through our stores. Advising on new trends and how to style the product you will always ensure a seamless customer journey. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product. At Dune...


  • Portsmouth, Hampshire, United Kingdom Castlepark Full time

    Water Country - Park Services Supervisor page is loaded Water Country - Park Services Supervisor Apply locations Water Country, 2300 Lafayette Road, Portsmouth, NH 03801, United States of America posted on Posted 30+ Days Ago job requisition id JR102756 Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing...

  • Supervisor

    2 weeks ago


    Portsmouth, United Kingdom HMV Group Full time

    hmv has been the home of entertainment in the UK since 1921. If you really know your stuff about the products that we sell and can inspire customers and deliver exceptional service, we can offer you an exciting career in entertainment retail. We are looking for a Supervisor to support store management in motivating and developing the team, driving...

  • Site Supervisor

    2 weeks ago


    Portsmouth, United Kingdom Nviro Limited Full time

    Site Supervisor (Cleaning) Have you recently worked as a Site Supervisor in the cleaning industry or in a similar environment? Or are you ready to take the next step in your career and become a site supervisor? Are you self-motivated and organised, with excellent communication skills and the ability to build outstanding relationships with your team as well...

  • Site Supervisor

    2 weeks ago


    Portsmouth, United Kingdom Nviro Limited Full time

    Site Supervisor (Cleaning) Have you recently worked as a Site Supervisor in the cleaning industry or in a similar environment? Or are you ready to take the next step in your career and become a site supervisor? Are you self-motivated and organised, with excellent communication skills and the ability to build outstanding relationships with your team as well...

  • Supervisor

    7 days ago


    Portsmouth, United Kingdom TH Baker Full time

    **Role**: Supervisor **Location**: T.H. Baker, Portsmouth **Type**: Full Time, Permanent **Hours**: 40 hours per week **The Role** **Key Responsibilities** - Ensure excellent customer service is delivered at all times - Take an active interest in branch performance - Carry out morning briefings - Keep shop and displays clean and tidy - Receive...


  • Portsmouth, United Kingdom Marriott International, Inc Full time

    **Job Number** 24076950 **Job Category** Food and Beverage & Culinary **Location** Portsmouth Marriott Hotel, Southampton Road, Portsmouth, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Portsmouth Marriott are looking for a Food Services Supervisor wanting to...


  • Portsmouth, United Kingdom Pavers Shoes Full time

    Are you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression? You may be a Supervisor, aspiring Supervisor...

  • Supervisor

    3 days ago


    Portsmouth, United Kingdom Beauty Outlet Full time

    Job Summary: We are seeking a highly motivated and experienced Supervisor to join our team. As a Supervisor, you will be responsible for overseeing daily operations, managing a team, and ensuring exceptional customer service. This position requires strong leadership skills and the ability to effectively communicate with both staff and...

  • Supervisor

    4 weeks ago


    Portsmouth, United Kingdom French Connection Full time

    French Connection are looking for a Supervisor to join the team here in Gunwharf Quays. Applicants must be flexible and able to work well within a team, be a friendly, enthusiastic member of staff and promote great Customer Service. Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where...

  • Supervisor

    3 weeks ago


    Portsmouth, United Kingdom Mountjoy Full time

    A great opportunity has become available for a reliable and skilled **Supervisor **to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Portsmouth**, our **Supervisor **will join us on a **full-time, permanent** **basis,** and in return, you will receive a **competitive salary of £35,000 -...