Machine Operator

3 weeks ago

Cardiff, United Kingdom Eakin Healthcare Group Full time

**ABOUT THE ROLE**
The main role of the Machine Operator is to assist in the cutting room, customising stoma supplies, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPIs.

**KEY ACTIVITIES**
**Product Customisation**
- Customising pouches in accordance with patient requests.
- Customising stoma pouches and supplies using sophisticated machinery and from time-to-time hand customising of stoma pouches.
- Maintain accurate customer records including templates.
- To ensure all cutting quality issues are reported to the Customisation Team Leader or deputy.
- _**Other Duties**
- Collate stock to orders, pack and prepare for dispatch within the Company guidelines.
- Ensure working areas are kept clean and tidy.
- Ensure stock is rotated.
- Assist with other duties as and when required.
- **General Information**
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy.
- To adhere to the company’s Quality policy and Environmental policy.

**Objectives**
- Ensure all orders are customised and packed accurately
- Ensure the working area is always well maintained
- Ensure that all functions meet the Company ISO Quality Standards

**Measure of performance**
- Number of complaints received regarding poor customisation
- Has received full training to perform all above responsibilities

**KEY SKILLS**
**Essential**
- Demonstrates competency in English and Maths.
- Computer experience.
- Experience of warehouse environment
- Ability to communicate effectively, both written and orally.
- Flexible and proactive.

**Desirable**
- Warehouse system experience e.g., SAGE, SAP
- Conscientious and able to act proactively and with limited direct supervision.
- Lives locally

**K**EY WORKING RELATIONSHIPS*
**Internal**
- Team of 30 working at the Brindley Road Warehouse
- Working closely with other internal departments to ensure a quality service maintained

**External**
- Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Brindley Road site

**ADDITIONAL INFORMATION**
- Hours of Work: Flexible 37.5 hours per week between the hours of 06.00am - 6.00pm Monday to Friday with a 30-minute unpaid lunch break.
- Additional hours may be required to meet business need
- Must be able to commute to the Brindley Road site, plus also be open to travel elsewhere within the UK

**COMPETENCIES**
**Resilience** - Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
**Team Working** - Enjoys participating in group activities and likes to work in close proximity with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
**Planning and Organising** - Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account. Likes to monitor to ensure that things are implemented and delivered effectively
**Oral Communication** - Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.

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