Technical Support
3 weeks ago
**A fantastic opportunity to join a globally recognised company in manufacturing and design who are looking for someone who has experience as a Telephone Support Engineer / Technical Support.**
**You will be based in Basingstoke in a friendly working environment with modern offices and free parking.**
**The company always recognise hard work and if you excel in your role you will have the opportunity to achieve bonuses.**
The role will be office based and you will need experience working in a technical support role answering the phones and an understanding of electrical / mechanical engineering is desired.
Main Duties:
- To answer technical help-line telephone and priority line, satisfying customer requests for technical advice.
- Prioritise support to account holders over non-account holders and end users.
- Assist in the development of any tools necessary to improve the effectiveness of the technical support department.
- Perform product conversions when required (this involves the modification or assembly of standard products to meet the requirements of a customers order).
- Evaluate items returned by customer for repair or replacement under warranty.
- Offer the highest level of customer service at all times seeking the assistance of your manager when necessary.
- Undertake personal development and training to gain and maintain a high degree of product knowledge.
- Day to day instructions and priorities to be assigned by the Technical Manager.
- Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets. Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
- Comply at all times with company policies and procedures.
- Support the company in its maintenance of quality standards.
- Promote and protect the company's image and good reputation at all times.
- Fulfil any other duties and responsibilities, after consultation, that may be determined from time to time.
- Product Support Background and electrical/mechanical experience required.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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