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Customer Service Supervisor

4 months ago

Colchester, United Kingdom RecruitME Full time

I am working alongside a well-established full fibre broadband company, who have been operating for 20 years, bringing next-level broadband to rural areas of East Anglia and the East of England.

They’re currently recruiting for a Customer Service Supervisor.

The Customer Service Supervisor plays a key role in leading the first line customer care team in delivering an outstanding customer experience.

The team provides support through inbound and outbound calling and effective use of my client’s Customer ticketing system.

and they’re currently on a mission to bring future ready, Hyper fast, Full
- Fibre broadband to rural communities across Essex, Cambridgeshire and East Anglia

So, an amazing opportunity to become a Customer Service Supervisor and deliver an outstanding customer experience, with one of the fastest-growing companies in the UK telecoms space with huge earnings potential awaits

**What you’ll be doing day-to-day**
- Providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our customer
- Work with the technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
- Work with the customer connections department to help support a smooth customer journey
- Record all information accurately against the customer record

**Does this sound like you?**
- Minimum of 2 experience in a call centre environment
- Strong sense of empathy when dealing with customers
- Commercial appreciation of company objectives
- Can work independently with mínimal supervision
- Previous experience of working in a customer focused environment

**What ’s on offer for the Customer Service Supervisor?**
- Basic Salary of up to £27, 500
- 22 Days holiday plus bank holidays, increases with service
- Private medical cover
- Company bonus scheme
- Enhanced maternity, paternity, and sick pay
- Access to Perkbox
- Access to Perkbox Medical, giving you 24/7 access to a doctor
- Eye care vouchers
- Pension
- Regular company events

.. and the opportunity to work for an established broadband company with a continued growth plan.
- This vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency._
- RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to work alongside veterans and ex-servicemen and women._

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,500.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Colchester